Field Collections Specialist, Negotiation & Recovery

America; Moberly (MO); On-site; USD 27,000 - 36,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a motivated Field Collections Representative to help maintain the financial health of the business and deliver excellent customer service. You will conduct field visits, negotiate settlements, and ensure accurate recordkeeping while adhering to legal requirements.

This is an on-site role focused on collectors’ activity in the Missouri area. The position emphasizes strong communication, target achievement, and a commitment to customer service excellence, with a

Qualifications

• Background in collections or debt recovery.
• Strong communication and interpersonal skills.
• Commitment to meeting targets and deadlines.

Responsibilities

• Conduct field visits to customers' locations for collections.
• Negotiate payment arrangements and settlements.
• Use effective communication to build rapport and resolve concerns.
• Document all interactions and update records.
• Ensure compliance with legal/regulatory requirements for collections.
• Assist with employee benefits and payroll-related communications as applicable.

Skills

Communication skills

Negotiation

Customer service

Job description

America's Car-Mart is seeking a motivated Field Collections Representative to help maintain the financial health of the business and deliver excellent customer service. You will conduct field visits, negotiate settlements, and ensure accurate recordkeeping while adhering to legal requirements.

This is an on-site role focused on collectors’ activity in the Missouri area. The position emphasizes strong communication, target achievement, and a commitment to customer service excellence, with a