Field Collections Specialist

America's CAR-MART, Inc.; Lawton (OK); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical Plan

Dental Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a motivated Field Collections Representative to support the company’s financial health while delivering customer service. You will visit customers in the field, negotiate plans, and document interactions to ensure compliance and progress toward targets.

The role offers a bonus plan with potential monthly value up to $425, starting after the initial enrollment period, and a benefits package includes medical, dental, vision, life insurance, 401(k) with employer match,

Qualifications

• Experience in debt collection or field collections.
• Strong negotiation and communication skills.
• Ability to work independently and meet targets.

Responsibilities

• Conduct field visits to customers' locations for collections purposes.
• Negotiate payment arrangements and settlement options with customers.
• Utilize effective communication skills to build rapport and address customer concerns.
• Document all customer interactions and update collection records.
• Ensure compliance with legal and regulatory requirements related to collections.

Skills

Collections experience

Negotiation

Customer service

Communication skills

Job description

America's Car-Mart is seeking a motivated Field Collections Representative to support the company’s financial health while delivering customer service. You will visit customers in the field, negotiate plans, and document interactions to ensure compliance and progress toward targets.

The role offers a bonus plan with potential monthly value up to $425, starting after the initial enrollment period, and a benefits package includes medical, dental, vision, life insurance, 401(k) with employer match,