Field Collections Specialist: Negotiation & Compliance

Car-Mart, Inc.; Jackson (TN); On-site; USD 17,000 - 22,000; Full time

Benefits offered by this job

Medical Plan

Vision Plan

Life Insurance Plan

401(K) with employer match

Stock Purchase Plan

Paid Time Off

Job summary

America's Car-Mart is seeking a motivated Field Collections Representative to protect the company's financial health while delivering excellent customer service. You will conduct field visits to customers, negotiate payment arrangements, and maintain accurate collection records.

The position emphasizes strong communication, results orientation, and compliance with applicable laws. America's Car-Mart was recognized by Forbes as one of America’s Best Mid-Size Employers.

Responsibilities

• Conduct field visits to customers' locations for collections purposes
• Negotiate payment arrangements and settlement options with customers
• Utilize effective communication skills to build rapport and address customer concerns
• Document all customer interactions and update collection records
• Ensure compliance with legal and regulatory requirements related to collections

Skills

Field visits

Negotiation

Customer service

Communication

Job description

America's Car-Mart is seeking a motivated Field Collections Representative to protect the company's financial health while delivering excellent customer service. You will conduct field visits to customers, negotiate payment arrangements, and maintain accurate collection records.

The position emphasizes strong communication, results orientation, and compliance with applicable laws. America's Car-Mart was recognized by Forbes as one of America’s Best Mid-Size Employers.