FIELD COLLECTION REPRESENTATIVE I (SR-11) [1 vacancy]

City and County of Honolulu; Hawaii; On-site; USD 52,000 - 68,000; Full time

Job summary

City and County of Honolulu (Honolulu Board of Water Supply) is seeking a Field Collection Representative I to contact customers about overdue water and sewer payments, explain billing policies, and arrange payments. The role includes field visits, driving to customer locations, and maintaining accurate account records.

The position requires a high school diploma, and about two years of general office experience (with one year in public contact). Knowledge of collection processes is preferred.

Qualifications

• Two years of general office experience, including public contact.
• Knowledge in collection and credit processes.
• Substitution options for education credits (FCE) and college credits for experience.

Responsibilities

• Make initial field contacts with customers to explain overdue bills and collect payments.
• Discuss reasons for nonpayment and determine whether payment extensions are justified.
• Arrange partial or full payments, issue receipts, and account for money collected.
• Explain departmental billing, payment collection, and credit policies.
• Review records and make telephone calls to locate customers with outstanding accounts.
• Record customer contacts and transactions, update account information, and prepare daily reports.
• Drive an assigned vehicle to customer locations.

Skills

Public contact

Education

High school diploma

Job description

Help customers resolve overdue bills and keep their water accounts on track.

The Honolulu Board of Water Supply, Customer Services Branch, Collection and Credit Section, is seeking a Field Collection Representative I in Honolulu. In this position, you will contact customers about overdue water and sewer payments, explain billing and collection policies, and arrange and collect payments.

What You Will Do

• Make initial field contacts with customers to explain overdue bills and collect payments.
• Discuss reasons for nonpayment and determine whether payment extensions are justified.
• Arrange partial or full payments, issue receipts, and account for money collected.
• Explain departmental billing, payment collection, and credit policies.
• Review records and make telephone calls to locate customers with outstanding accounts.
• Record customer contacts and transactions, update account information, and prepare daily reports.
• Drive an assigned vehicle to customer locations.

Special Working Conditions

• Work involves field visits and frequent contact with argumentative or irate customers, including possible verbal abuse or physical threats.
• Driving may total up to 100 miles daily.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more!

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e-mail account in a timely manner. To ensure proper delivery, please make sure you: use a valid e-mail account; verify your e-mail address is entered correctly on your GovernmentJobs account; are subscribed to e-mail notices; check your spam folders; and add [e-mail] and [e-mail] to your contact list. Notifications may also be sent via text message if opted into the service. Data and text messaging fees apply.

Education Requirement

Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

Experience Requirement

Two years of general office experience, one of which shall have been involved in public contact work.

Preferred Experience

Knowledge in collection and credit processes.

Substitution

Business school or college-level credits from a regionally-accredited college/university will substitute for experience on a month-for-month basis for up to one year of the general office experience. There is no substitution for the one year of general office experience which must have involved public contact work. Education obtained outside of the United States must be comparable to a degree earned at a regionally-accredited college/university in the United States. In order to receive credit for the education, a foreign credential evaluation (FCE) must be provided. We also reserve the right to request further information about your academic program, evidence of comparability, or an original transcript.

Verification Requirement

You must submit evidence of your education in order to be given credit for the substitution. Please attach an electronic copy of your diploma and/or official transcript which shows the embossed seal or applicable FCE to your application. Or mail a photocopy of your documents to the following address: Department of Human Resources, 650 South King Street, 10th Floor, Honolulu, HI 96813. Unofficial transcripts will not be accepted. Copies will not be returned. All information on your documentation must be legible and complete in order to be given credit.

License Requirement

Possession of an appropriate, valid Hawai'i State driver's license, as required.

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

If you qualify for the position, your name will be considered for the current vacancy and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.