Field Collections Specialist I

City and County of Honolulu; Hawaii; On-site; USD 52,000 - 68,000; Full time

Job summary

City and County of Honolulu (Honolulu Board of Water Supply) is seeking a Field Collection Representative I to contact customers about overdue water and sewer payments, explain billing policies, and arrange payments. The role includes field visits, driving to customer locations, and maintaining accurate account records.

The position requires a high school diploma, and about two years of general office experience (with one year in public contact). Knowledge of collection processes is preferred.

Qualifications

• Two years of general office experience, including public contact.
• Knowledge in collection and credit processes.
• Substitution options for education credits (FCE) and college credits for experience.

Responsibilities

• Make initial field contacts with customers to explain overdue bills and collect payments.
• Discuss reasons for nonpayment and determine whether payment extensions are justified.
• Arrange partial or full payments, issue receipts, and account for money collected.
• Explain departmental billing, payment collection, and credit policies.
• Review records and make telephone calls to locate customers with outstanding accounts.
• Record customer contacts and transactions, update account information, and prepare daily reports.
• Drive an assigned vehicle to customer locations.

Skills

Public contact

Education

High school diploma

Job description

City and County of Honolulu (Honolulu Board of Water Supply) is seeking a Field Collection Representative I to contact customers about overdue water and sewer payments, explain billing policies, and arrange payments. The role includes field visits, driving to customer locations, and maintaining accurate account records.

The position requires a high school diploma, and about two years of general office experience (with one year in public contact). Knowledge of collection processes is preferred.