Field Collections Specialist I

City and County of Honolulu; Hawaii; On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Vacation days

Health coverage

Retirement plan

Job summary

The City and County of Honolulu's Honolulu Board of Water Supply, Customer Services Branch, Collection and Credit Section, is seeking a Field Collection Representative I in Honolulu. You will contact customers with overdue water and sewer payments, explain billing and collection policies, and arrange and collect payments, while documenting interactions.

This on-site role involves driving to customer locations, handling difficult conversations, and upholding department procedures.

Qualifications

• Two years of general office experience, including public contact.
• Preferred knowledge in collection and credit processes.

Responsibilities

• Make initial field contacts with customers to explain overdue bills and collect payments.
• Discuss reasons for nonpayment and determine whether payment extensions are justified.
• Arrange partial or full payments, issue receipts, and account for money collected.
• Explain departmental billing, payment collection, and credit policies.
• Review records and make telephone calls to locate customers with outstanding accounts.
• Record customer contacts and transactions, update account information, and prepare daily reports.
• Drive an assigned vehicle to customer locations.

Skills

Public contact experience

Education

High school diploma or equivalent

Foreign credential evaluation

Job description

The City and County of Honolulu's Honolulu Board of Water Supply, Customer Services Branch, Collection and Credit Section, is seeking a Field Collection Representative I in Honolulu. You will contact customers with overdue water and sewer payments, explain billing and collection policies, and arrange and collect payments, while documenting interactions.

This on-site role involves driving to customer locations, handling difficult conversations, and upholding department procedures.