Field Collections Specialist I - On-Site Customer Outreach

City and County of Honolulu, HI; Honolulu (HI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Time off

Health coverage

Retirement plan

Career development

Job summary

The City and County of Honolulu, Hawaii, is seeking a Field Collection Representative I in Honolulu to assist customers with overdue water payments and maintain accurate account records. You will contact customers in the field, explain billing and collection policies, and arrange and collect payments.

Responsibilities include making field contacts, handling payment extensions when justified, issuing receipts, and documenting transactions.

Qualifications

• Two years of general office experience, one of which shall have been involved in public contact work.

Responsibilities

• Make initial field contacts with customers to explain overdue bills and collect payments.
• Discuss reasons for nonpayment and determine whether payment extensions are justified.
• Arrange partial or full payments, issue receipts, and account for money collected.
• Explain departmental billing, payment collection, and credit policies.
• Review records and make telephone calls to locate customers with outstanding accounts.
• Record customer contacts and transactions, update account information, and prepare daily reports.
• Drive an assigned vehicle to customer locations.

Skills

Public contact experience

Customer service

Education

High school diploma

Job description

The City and County of Honolulu, Hawaii, is seeking a Field Collection Representative I in Honolulu to assist customers with overdue water payments and maintain accurate account records. You will contact customers in the field, explain billing and collection policies, and arrange and collect payments.

Responsibilities include making field contacts, handling payment extensions when justified, issuing receipts, and documenting transactions.