CUSTOMER SERVICE REPRESENTATIVE I (SR-10) [multiple vacancies]

City and County of Honolulu; Hawaii; On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Generous time off

Comprehensive health coverage

Retirement plan

Career development

Job summary

City and County of Honolulu is seeking Customer Service Representatives to serve as friendly faces at Satellite City Halls. This full-time, permanent role involves processing vehicle transactions, licenses, permits, and other City documents, collecting payments, and performing clerical duties at multiple locations as needed.

You will review applications, handle sensitive information, and assist customers with inquiries while maintaining accurate records and supporting various departments.

Qualifications

• One year of clerical experience with customer service or public contact.
• Ability to deal tactfully with customers and understand their needs.
• Willingness to work at various satellite city halls and adjust to different schedules.

Responsibilities

• Process City transactions including vehicle registrations, licenses, permits, and tax exemptions.
• Issue permits and certificates such as parking permits and HOLO card passes.
• Collect and account for payments, maintain cash records, and reconcile daily collections.
• Review applications for completeness and securely handle sensitive information.
• Assist customers with City services, answer questions, and direct inquiries to appropriate agencies.
• Provide clerical support by answering calls, greeting visitors, and maintaining records and supplies.
• Perform other related duties as required.

Skills

Customer service

Cash handling

Data entry

Education

High school diploma or equivalent

Job description

Looking for a role where you can be the friendly face behind essential City services. The Department of Customer Services (CSD) Satellite City Hall Division is seeking Customer Service Representatives! This full‑time, permanent position involves providing courteous customer service at Satellite City Halls by processing vehicle transactions, licenses, permits, and other City documents, collecting payments, performing clerical duties, and working at various locations and schedules as needed.

What You Will Do

• Process City transactions by receiving requests and processing vehicle registrations, titles, permits, licenses, tax exemptions, voter registrations, and other City services.
• Issue permits and certificates such as disabled parking permits, picnic permits, HOLO card passes, and other authorized documents.
• Collect and account for payments by determining applicable fees, processing transactions, maintaining accurate cash records, and reconciling daily collections.
• Review and process documents by checking applications for completeness, filing records, and securely handling sensitive information.
• Assist customers with City services by answering questions, providing information, and directing inquiries to the appropriate agencies.
• Provide clerical and office support by answering telephone calls, greeting visitors, typing letters and reports, and maintaining office records and supplies.
• Perform other related duties as required.

Special Work Requirements

• Work schedule is Monday - Friday with hours varying depending on the vacancy.
• May float to various satellite city halls as needed.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more! View details about all our available benefits: https://www.honolulu.gov/dhr/benefits/.

Some notifications will be sent via e‑mail. You are responsible for monitoring instructions and correspondence from this office by checking your e‑mail account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e‑mail account;
• verify your e‑mail address is entered correctly on your GovernmentJobs account;
• are subscribed to e‑mail notices;
• check your spam folders;
• add [e-mail] and [e-mail] to your contact list.

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non‑citizen eligible under federal law for unrestricted employment.

Education Requirement

Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

Experience Requirement

One (1) year of clerical experience, which shall have included some customer service or public contact experience.

Substitution

Business school or college will substitute on a month‑for‑month basis for the general clerical experience. However, you still need to have work experience involving some customer service or public contact work to qualify.

Education Verification

Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Must be able to

• Deal tactfully and effectively with customers.
• Listen to and interpret customer needs while demonstrating courtesy and patience.
• Appraise situations, make appropriate decisions, and resolve disputes as needed.
• Work cooperatively with other employees, departments, agencies, and public or private organizations.
• Input and retrieve data from computerized systems.
• Handle and account for money and other financial transactions accurately.
• Compare names and numbers quickly and accurately.
• Perform basic arithmetic calculations.

If you qualify for the position, your name will be eligible for consideration for the current vacancy/vacancies and future job openings with this job title. Screening will be based on the education, experience, and other job‑related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.