CUSTOMER SERVICE REPRESENTATIVE I

City and County of Honolulu; Hawaii; On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Excellent employment benefits

Vacation and sick leave

Retirement plan

Job summary

The City and County of Honolulu seeks Customer Service Representatives to work in the Department of Customer Services (CSD), Satellite City Hall Division. This full-time, permanent role handles vehicle transactions, licenses, permits, and other city documents, collects payments, and supports city operations at various satellite locations.

Responsibilities include answering inquiries, greeting visitors, and performing general clerical tasks.

Qualifications

• Citizen, national or permanent resident alien of the United States or eligible non-citizen for unrestricted employment.
• High school diploma required; education may be substituted by relevant work experience.
• One year of clerical experience with customer service or public contact.
• Substitution: business school or college may substitute for clerical experience, if accompanied by customer service work.

Responsibilities

• Process City transactions including registrations, titles, permits, licenses, and other services.
• Issue permits and certificates such as HOLO card passes and other documents.
• Collect and account for payments, determine fees, reconcile daily collections.
• Review applications for completeness and securely handle sensitive information.
• Assist customers by providing information and directing inquiries to appropriate agencies.
• Provide clerical support: answer phones, greet visitors, type letters and reports, maintain records.
• Perform other related duties as required.

Skills

Customer service

Clerical

Cash handling

Communication

Education

High school diploma or equivalent

Job description

Position Information

Start your rewarding career with the City and County of Honolulu today! Looking for a role where you can be the friendly face behind essential City services? The Department of Customer Services (CSD), Satellite City Hall Division, is seeking Customer Service Representatives! This full-time, permanent position involves providing courteous customer service at Satellite City Halls by processing vehicle transactions, licenses, permits, and other City documents, collecting payments, performing clerical duties, and working at various locations and schedules as needed.

What You Will Do

• Process City transactions by receiving requests and processing vehicle registrations, titles, permits, licenses, tax exemptions, voter registrations, and other City services.


• Issue permits and certificates such as disabled parking permits, picnic permits, HOLO card passes, and other authorized documents.


• Collect and account for payments by determining applicable fees, processing transactions, maintaining accurate cash records, and reconciling daily collections.


• Review and process documents by checking applications for completeness, filing records, and securely handling sensitive information.


• Assist customers with City services by answering questions, providing information, and directing inquiries to the appropriate agencies.


• Provide clerical and office support by answering telephone calls, greeting visitors, typing letters and reports, and maintaining office records and supplies.


• Perform other related duties as required.

Special Work Requirements

• Work schedule is Monday - Friday with hours varying depending on the vacancy.


• May float to various satellite city halls as needed.

Enjoy excellent employment benefits including generous time off (up to 21 vacation days, 21 sick leave days, and holidays), comprehensive health coverage, retirement plan, career development, and much more!

Additional Job Information

• Interviews for the current vacancies will be held on November 17, 2026.


• A conditional job offer will be made after all interviews have concluded.


• Additional interviews for future vacancies may be scheduled by the individual hiring departments as vacancies occur.

Responsibilities

Some notifications will be sent via e-mail. You are responsible for monitoring instructions and correspondence from this office by checking your e‑mail account in a timely manner. To ensure proper delivery, please make sure you:

• use a valid e‑mail account;


• verify your e‑mail address is entered correctly on your GovernmentJobs account;


• are subscribed to e‑mail notices;


• check your spam folders; and


• add [e-mail] and [e-mail] to your contact list.

Minimum Qualification Requirements

At time of application, you must be a citizen, national or permanent resident alien of the United States or a non-citizen eligible under federal law for unrestricted employment.

Education Requirement

Equivalent to graduation from high school. Responsible work experience demonstrating the ability to perform the essential functions of the job may be substituted for education.

Experience Requirement

One (1) year of clerical experience, which shall have included some customer service or public contact experience.

Substitution : Business school or college will substitute on a month-for-month basis for the general clerical experience. However, you still need to have work experience involving some customer service or public contact work to qualify.

Education Verification

Education information must be listed clearly on your application. If available, please attach a legible electronic copy of your diploma, official transcripts, and/or applicable foreign credential evaluation to your application. As part of the hiring process, you may be asked to furnish documentation to verify your education to move forward for further consideration.

Must Be Able To

• Deal tactfully and effectively with customers.


• Listen to and interpret customer needs while demonstrating courtesy and patience.


• Appraise situations, make appropriate decisions, and resolve disputes as needed.


• Work cooperatively with other employees, departments, agencies, and public or private organizations.


• Input and retrieve data from computerized systems.


• Handle and account for money and other financial transactions accurately.


• Compare names and numbers quickly and accurately.


• Perform basic arithmetic calculations.

Examination Process

If you qualify for the position, your name will be eligible for consideration for the current vacancy/vacancies and future job openings with this job title. Screening will be based on the education, experience, and other job-related information provided in your application. Failure to provide sufficient information may result in your application being rejected or your receiving a lower rating. All information provided on an application is subject to verification. As applicable, false or misleading statements or omissions of material facts are grounds for disqualification and/or termination of employment with the City and County of Honolulu.