Field Clinical Specialist, CST – Neurosurgery & Robotics

Medtronic plc; Philadelphia (Philadelphia County); On-site; USD 90,000 - 130,000; Full time

Job summary

Medtronic seeks a field-based Clinical Specialist, Enabling Technologies, to provide clinical, technical, and product knowledge support for Neurosurgery/Navigation/Robotic Assisted Surgery. Travel to multiple accounts is required, with on-site installations and customer training as part of routine duties.

You will maintain and upgrade systems, deliver technical support, and educate physicians and hospital staff on our technology-enabled procedures.

Responsibilities

• Coordinate, support, and collaborate with NRCs and Surgical Synergy team members for on-site installations with customers
• Represents Medtronic during technology-enabled procedures to provide technical assistance
• Maintain system hardware and software to maximize system performance
• Installs software and hardware upgrades
• Performs system preventative maintenance
• Provides telephone clinical support to customers
• Uses UNIX/LINUX commands to modify operating files
• Fulfils Software and Service Contract obligations
• Acts as the primary Medtronic customer liaison for repair and technical support issues
• Provides timely information to the district team regarding customer concerns, issues and market opportunities
• Provide service to customers per their individual needs
• Maintains familiarity with status of calls and issues at customer sites
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution
• Files weekly site visit and customer contact reports for service improvement purposes
• Educates and trains physicians and hospital personnel on technical matters relating to technology-enabled procedures
• Provides a clinical resource for surgeons, clinicians and others being trained
• Updates customers on tips, shortcuts and suggestions, as appropriate
• Participates in in-house sponsored customer training at designated sites for both internal and external partners
• Provides training and resources for hospital staff to enable them to conduct training for their personnel
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for Navigation and Robotics
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed
• Submit reports and provide information as directed
• Cooperate with all personnel on the execution of Company programs
• Supports more complex, new image-guided products and applications to physicians and hospital staff
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals
• Provide input on new product development based on in-field experience
• Responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner

Job description

Medtronic seeks a field-based Clinical Specialist, Enabling Technologies, to provide clinical, technical, and product knowledge support for Neurosurgery/Navigation/Robotic Assisted Surgery. Travel to multiple accounts is required, with on-site installations and customer training as part of routine duties.

You will maintain and upgrade systems, deliver technical support, and educate physicians and hospital staff on our technology-enabled procedures.