Field Clinical Specialist Neuroscience Robotics & Navigation

Medtronic plc; United States; Remote; USD 90,000 - 150,000; Full time

Job summary

Medtronic plc in the United States is seeking a Clinical Specialist, Enabling Technologies to support neurosurgery/navigation/robotics at customer sites. This field-based role requires travel to multiple accounts within the territory and use of UNIX/Linux commands.

You will educate physicians and hospital staff on technology-enabled procedures, train clinicians, and provide timely reports while maintaining quality system standards.

Qualifications

• High School Diploma or GED AND a minimum of 6 years of clinical, medical sales or medical imaging/navigation/robotics experience.
• Associate’s Degree with a minimum of 4 years of clinical, medical sales or medical imaging/navigation/robotics experience; or
• A Bachelor’s degree with a minimum of 2 years of clinical, medical sales or medical imaging/navigation/robotics experience

Responsibilities

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers.
• Represents Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Installs software and hardware upgrades.
• Performs system preventative maintenance.
• Provides telephone clinical support to customers.
• Educates and trains physicians and hospital personnel – OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies – ontechnical matters relating to our technology-enabled procedures.
• Provides a clinical resource for surgeons, clinicians and others being trained.
• Updates customers on tips, shortcuts and suggestions, as appropriate.
• Participates in in-house sponsored customer training at designated sites for both internal and external partners
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabledprocedures.
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicabletechnology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of Company programs.
• Supports more complex, new image‑guided products and applications to physicians and hospital staff.
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
• Provide input on new product development based on in-field experience.
• Responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner
• The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Skills

Clinical experience

Medical sales

Medical imaging

Robotics experience

Travel to accounts

Education

High School Diploma

Associate’s Degree

Bachelor’s degree

Job description

Medtronic plc in the United States is seeking a Clinical Specialist, Enabling Technologies to support neurosurgery/navigation/robotics at customer sites. This field-based role requires travel to multiple accounts within the territory and use of UNIX/Linux commands.

You will educate physicians and hospital staff on technology-enabled procedures, train clinicians, and provide timely reports while maintaining quality system standards.