Clinical Specialist, Cranial & Spinal Technologies - Las Vegas, NV

Medtronic; Las Vegas (NV); On-site; USD 90,000 - 130,000; Full time

Job summary

Medtronic CST is seeking a Clinical Specialist to provide clinical, technical, and product knowledge support across Neuroscience, Spine, and robotic-assisted surgery technologies. The role requires travel within the region, on-site customer engagements, and delivering comprehensive training to physicians and hospital staff.

Applicants should be prepared for field-based work, periodic travel outside the territory, and collaboration with regional teams to maximize system performance and customer

Qualifications

• Clinical knowledge of Neuroscience/Navigation/Robotic procedures is preferred.
• Ability to train physicians and hospital staff on technology-enabled procedures.
• Strong Customer-facing and field-service skills essential for on-site support.

Responsibilities

• Provide clinical, technical and product knowledge support to customers.
• Perform on-site installations and hardware/software upgrades.
• Maintain system performance and complete preventative maintenance.
• Offer telephone clinical support and respond to service requests promptly.
• Educate and train clinicians and OR staff on procedures and equipment.
• Collaborate with NRCs and sales teams to identify opportunities and ensure customer satisfaction.

Skills

Clinical knowledge

Customer training

Technical support

Job description

We anticipate the application window for this opening will close on - 2 Nov 2026

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year. Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life

We are seeking a committed professional to join our team, required to reside within the territory and drive to multiple accounts throughout the region. A valid driver's license is essential for this role, which also involves travel outside the territory, presenting opportunities for broader engagement.

As one of three comprehensive portfolios at Medtronic, Neuroscience is dedicated to improving the lives of people living with neurological disorders, spine conditions, and chronic pain. Guided by our Mission-to alleviate pain, restore health, and extend life-we develop technologies and therapies that help people regain function, reduce pain, and return to the activities that matter most.

Our Cranial & Spinal Technologies (CST ) operating unit advances surgical care for spine and cranial conditions through an integrated ecosystem of implants, navigation, robotics, imaging, and planning tools. Platforms like AiBLE enhance precision, efficiency, and outcomes for complex procedures worldwide.

Check us out on LinkedIn: Medtronic CST

At Medtronic, the Clinical Specialist, Enabling Technologies provides clinical, technical and product knowledge support to existing and potential customers. Builds and maintains solid customer relationships and provides customer training at all levels. Is responsible for key customer reports as required to support Medtronic Neurosurgery/Navigation/Robotic Assisted Surgery products and services. Must perform all duties within the Quality System and BCS requirements.

This is a field-based role.

Responsibilities may include the following and other duties may be assigned:

• Coordinate, support, and collaborate with NRCs and other Surgical Synergy team members for on-site installations with our customers
• Represents Medtronic during technology-enabled procedures to provide technical assistance.
• Maintain system hardware and software to maximize system performance.
• Installs software and hardware upgrades.
• Performs system preventative maintenance.
• Provides telephone clinical support to customers.
• Uses UNIX/LINUX commands to modify operating files.
• Fulfills Software and Service Contract obligations.
• Acts as the primary Medtronic customer liaison for repair and technical support issues.
• Provides timely information to the district team regarding customer concerns, issues and market opportunities.
• Provide service to customers per their individual needs.
• Maintains familiarity with status of calls and issues at customer sites.
• Reports necessary complaints and partners with CSM/NRC to ensure full resolution
• Files weekly site visit and customer contact reports for service improvement purposes
• Educates and trains physicians and hospital personnel - OR, Radiology, Central Sterile Processing, Biomedical and Information Technologies - on technical matters relating to our technology-enabled procedures.
• Provides a clinical resource for surgeons, clinicians and others being trained.
• Updates customers on tips, shortcuts and suggestions, as appropriate.
• Participates in in-house sponsored customer training at designated sites for both internal and external partners
• Provides training and resources for hospital staff to enable them to conduct training for their personnel (train the trainer).
• Continually train members of the Surgical Synergy Clinical Support team to increase their knowledge of the latest technology-enabled procedures.
• Work and collaborate with NRCs, Spinal Sales, and NS Reps to identify prospective new users for both Navigation and Robotics for applicable technology-enabled procedures
• Attend and participate in sales meetings, training programs, conventions, and trade shows as directed.
• Submit reports and provide information as directed.
• Cooperate with all personnel on the execution of Company programs.
• Supports more complex, new image-guided products and applications to physicians and hospital staff.
• Works as a team member with the Surgical Synergy Region Manager and CSM to prioritize customer technical support and service expectation goals.
• Provide input on new product development based on in-field experience.
• Responsible for documentation at new or existing installations
• Adhere to company policies and conduct all business in an ethical manner

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhausti