Field Clinical Operations Lead — Training & Launch Expert

Element Science, Inc.; Redwood City (CA); On-site; USD 150,000 - 168,000; Full time

Benefits offered by this job

Stock Options

Medical, dental and vision insurance

401(k) retirement plan

Paid time off

Flexible Spending Accounts (FSA)

Health Savings Account (HSA)

Employee Assistance Program

Job summary

Element Science, Inc. seeks a Manager of Field Clinical Operations to lead the launch and scaling of commercial field teams.

You will train and oversee Field Clinical Representatives, ensure CHAP-compliant patient support, and own the Jewel patient fitting program, including direct patient fittings when needed. You will partner with Engineering, Regulatory, and Commercial teams to resolve issues, develop SOPs, and drive training excellence across regional and national levels while traveling up

Qualifications

• Bachelor’s degree in a healthcare, scientific, or clinical discipline.
• Minimum 5 years of experience in medical device clinical operations, with at least 1 year in a leadership or people management role.
• Proven track record in developing and executing scalable field training programs in a regulated environment.
• Demonstrated knowledge of CHAP and/or other healthcare accreditation standards, especially as they relate to DME and patient support operations.
• Experience supporting Class III medical devices or working in post‑market or launch‑stage environment is highly preferred.

Responsibilities

• Become and maintain expertise as a subject matter expert in Jewel patient fitting, including device setup, patient education, troubleshooting, documentation, and follow‑up support.
• Serve as the lead trainer and clinical resource for Jewel patient fitting, establishing and overseeing a scalable Train‑the‑Trainer program for Field Clinical Representatives.
• Maintain hands‑on patient fitting competency and personally conduct patient fittings when necessary to address coverage or resource gaps, support new market launches, or meet patient and business needs.
• Lead the training, onboarding, certification, and ongoing competency assessment of FCRs, ensuring consistent knowledge, clinical proficiency, and delivery of an excellent patient experience.
• Develop and implement standard operating procedures (SOPs), training protocols, and field support processes aligned with CHAP guidelines, including infection control, patient interaction standards, and documentation practices.
• Ensure FCRs are equipped to support DME‑related patient care, including device setup, patient education, and follow‑up procedures in compliance with internal policies and external accreditation standards.
• Collaborate with Engineering, Customer Service, Product, Clinical, Quality, and Regulatory teams to rapidly resolve escalated patient and device issues while maintaining clinical accuracy and a high‑quality patient experience.
• Lead regional and national FCR support operations to ensure patient coverage, deployment timelines, enrollment targets, and onboarding goals are met.
• Identify and mitigate field‑level barriers to patient enrollment or device deployment by coordinating resources, adapting strategies, and implementing process improvements.
• Monitor field performance, patient experience, competency, and operational metrics; identify trends and lead root cause resolution when service or performance gaps arise.
• Serve as a liaison to external partners and field sites, ensuring productive relationships, aligned expectations, and effective issue resolution.
• Uphold documentation, patient interaction, and data‑handling protocols in accordance with CHAP, HIPAA, FDA, and applicable regulatory requirements.
• Coach, mentor, and manage team members, fostering a collaborative, accountable, compliant, and mission‑aligned field organization.

Skills

Leadership

Training programs

Cross-functional collaboration

Communication

Documentation

Education

Bachelor's degree in healthcare/science

Advanced degree preferred

Tools

Microsoft Office

CRM/ticketing systems

Training tools

Job description

Element Science, Inc. seeks a Manager of Field Clinical Operations to lead the launch and scaling of commercial field teams.

You will train and oversee Field Clinical Representatives, ensure CHAP-compliant patient support, and own the Jewel patient fitting program, including direct patient fittings when needed. You will partner with Engineering, Regulatory, and Commercial teams to resolve issues, develop SOPs, and drive training excellence across regional and national levels while traveling up