Field Clerk: Utilities Operations & Customer Support

WTG OPERATOR LLC; Wolfforth (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

WTG OPERATOR LLC in the Lubbock area is seeking a Field Clerk to support daily operations of the office. The role involves answering multi-line phone calls, assisting customers, processing payments, and helping field technicians as needed.

The ideal candidate will handle billing adjustments, maintain cash logs, and respond to service inquiries with confidentiality, accuracy, and courtesy. Strong organization and multitasking abilities are essential.

Qualifications

• High school diploma or equivalent required.
• Strong communication and conflict-resolution skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Answer and direct multi-line phone calls and provide accurate information.
• Create and complete work orders; support field technicians as needed.
• Handle emergency locate requests and process walk-in payments.
• Collect, open, and sort mail; maintain cash log entries.
• Respond to customer questions about service connections, billing, and payment arrangements.
• Manage daily email correspondence and meter reading data.

Skills

Communication

Conflict resolution

MS Office

Detail-oriented

Organized

Multitasking

Education

High school diploma or equivalent

Tools

CIS

Utility software

Job description

WTG OPERATOR LLC in the Lubbock area is seeking a Field Clerk to support daily operations of the office. The role involves answering multi-line phone calls, assisting customers, processing payments, and helping field technicians as needed.

The ideal candidate will handle billing adjustments, maintain cash logs, and respond to service inquiries with confidentiality, accuracy, and courtesy. Strong organization and multitasking abilities are essential.