Field Clerk

WTG OPERATOR LLC; Wolfforth (TX); On-site; USD 32,000 - 52,000; Full time

Job summary

WTG OPERATOR LLC in the Lubbock area is seeking a Field Clerk to support daily operations of the office. The role involves answering multi-line phone calls, assisting customers, processing payments, and helping field technicians as needed.

The ideal candidate will handle billing adjustments, maintain cash logs, and respond to service inquiries with confidentiality, accuracy, and courtesy. Strong organization and multitasking abilities are essential.

Qualifications

• High school diploma or equivalent required.
• Strong communication and conflict-resolution skills.
• Proficiency with Microsoft Office Suite.

Responsibilities

• Answer and direct multi-line phone calls and provide accurate information.
• Create and complete work orders; support field technicians as needed.
• Handle emergency locate requests and process walk-in payments.
• Collect, open, and sort mail; maintain cash log entries.
• Respond to customer questions about service connections, billing, and payment arrangements.
• Manage daily email correspondence and meter reading data.

Skills

Communication

Conflict resolution

MS Office

Detail-oriented

Organized

Multitasking

Education

High school diploma or equivalent

Tools

CIS

Utility software

Job description

About WTGWTG is a leading provider of customized and reliable natural gas infrastructure solutions, dedicated to meeting the unique needs of end users in increasingly complex natural gas markets. With deep industry expertise and a collaborative approach, we develop, construct, acquire, own, and operate midstream pipeline infrastructure to serve power generators, local distribution companies (LDCs), small and large commercial and industrial users. Founded in 1976, WTG has expanded its tailored pipeline solutions to address the growing demand of customers across the United States.Job Summary: The Field Clerk supports daily operations of the WTG Lubbock Area office.Key ResponsibilitiesAnswer and direct multi-line phone calls; provide accurate information to customers.Assist and de-escalate interactions with rude or irate customers.Create and complete work orders; support field technicians as needed.Handle emergency locate requests across multiple districts.Process walk-in payments, tally and balance cash, and prepare bank deposits.Collect, open, and sort mail; maintain cash log entries.Research and process billing adjustments; post payments.Respond to customer questions about service connections, disconnections, billing, and payment arrangements.Manage daily email correspondence.Download/upload meter reading data.Required QualificationsHigh school diploma or equivalent required.Strong communication and conflict-resolution skills.Proficiency with Microsoft Office Suite.Ability to handle confidential information responsibly.Detail-oriented, organized, and able to manage multiple priorities.Preferred QualificationsA minimum of 1 year of prior experience in customer service, utilities, or clerical work.Experience with CIS (Customer Information Systems) and utility software.Relevant college coursework.Physical Requirements:Prolonged periods of sitting at a desk and working on a computer.Must be able to lift up to 15 pounds at times.