Field Claims Manager & Estimator - Property Restoration

Purple Cow Recruiting; Walled Lake (MI); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical and dental insurance

401(k)

Insurance benefits

Job summary

Heartline Staffing is seeking a Claims Manager / Estimator to join our on-site team in Walled Lake, Michigan. You will write accurate property repair estimates using Xactimate based on on-site inspections for water, fire, hail, wind, and other disaster-related claims, coordinating with adjusters and TPAs.

This hands-on role requires strong communication, a detail-oriented mindset, and the ability to support owners through stressful claims while adhering to program guidelines and meeting tight

Qualifications

• Prior experience using Xactimate is required.
• High school diploma or GED is required.
• Valid driver’s license with clean driving record required.
• Proficiency with smartphones, databases, and Microsoft Office.
• Excellent written communication and empathetic customer service.
• Willingness to participate in a 24-hour on-call rotation every 12–14 weeks.
• IICRC certifications preferred.

Responsibilities

• Inspect sites and create repair estimates; review peer estimates and approval requests.
• Lead kick-off meetings with accounting and project management.
• Complete customer handoffs, explain work authorizations, collect signed paperwork.
• Review financial documents, collect deductibles, and explain estimates to adjusters and TPAs.
• Handle emergencies such as tree removal, tarping; guide clients by phone.
• Use Matterport 3D scanning and log updates in DASH, Xactanalysis, and TPA databases.
• Participate in the 24-hour emergency on-call rotation.

Skills

Empathetic customer service

Written communication

On-call resilience

Education

High school diploma or GED

Tools

Xactimate

DASH

Xactanalysis

Matterport 3D scanning

Job description

Heartline Staffing is seeking a Claims Manager / Estimator to join our on-site team in Walled Lake, Michigan. You will write accurate property repair estimates using Xactimate based on on-site inspections for water, fire, hail, wind, and other disaster-related claims, coordinating with adjusters and TPAs.

This hands-on role requires strong communication, a detail-oriented mindset, and the ability to support owners through stressful claims while adhering to program guidelines and meeting tight