Claims Manager - Estimator

HireReady Partners; Walled Lake (MI); On-site; USD 65,000 - 90,000; Full time

Job summary

HireReady Partners in Michigan is seeking a Claims Manager / Estimator to write accurate property repair estimates using Xactimate after on-site inspections for water, fire, hail, and other disaster-related claims.

You will manage TPA losses, coordinate with carriers and TPAs, and lead kick-off meetings to ensure smooth handoffs. The role includes on-site work with occasional 24-hour on-call rotation and emergency response duties.

Qualifications

• High school diploma or GED with a valid driver’s license.
• Xactimate experience required; Level 1/2 certs preferred.
• Knowledge of insurance carrier requirements and TPA guidelines.
• IICRC restoration certifications are a plus.
• Strong written communication and empathetic customer service.
• Proficient with Microsoft Office and mobile apps.

Responsibilities

• Inspect sites to create repair estimates with Xactimate.
• Review peer estimates and process supplement approvals.
• Lead project handoffs and secure signed paperwork.
• Explain estimates to insurance adjusters and TPAs.
• Handle emergency requests during business hours and coordinate response teams.
• Log updates in DASH, Xactanalysis, and TPA databases.
• Participate in 24-hour on-call rotation every 12–14 weeks.

Skills

Written communication

Empathy

Customer service

Attention to detail

Education

High school diploma or GED

IICRC property restoration certification (preferred)

Tools

Xactimate

Matterport 3D scanning

DASH

Xactanalysis

TPA databases

Job description

Job Overview

• The Claims Manager / Estimator writes accurate property repair estimates using Xactimate software based on on-site inspections for water, fire, hail, wind, and other disaster-related claims.
• In this role, you manage Third-Party Administrator (TPA) losses, fulfill specific program guidelines, and act as a consultant for insurance carriers.
• You are assigned a primary geographic territory but may cross territories based on demand.

Day-to-Day Responsibilities

• Estimate & Supplement Management: Inspect sites to create repair estimates. Review peer estimates internally and process supplement approval requests submitted by Project Managers.
• Project Handovers: Lead kick-off meetings with the accounting and project management teams before handing off the project to ensure structural alignment. Complete the "Baton Pass" to the customer, explain work authorizations, and collect signed paperwork.
• Financial & Insurance Logistics: Review financial documents, collect deductibles prior to repair starts, and explain estimates clearly to insurance adjusters, carriers, and TPAs to secure profitable jobs.
• Emergency (EMG) Response: Handle incoming emergency requests during business hours (such as tree removal, board-ups, and tarping). Deploy response teams and explain the process to clients over the phone.
• Documentation & Tech: Routinely use Matterport 3D scanning technology and meticulously log file updates in DASH, Xactanalysis, and TPA databases.
• On-Call Rotation: Participate in a 24-hour emergency on-call rotation once every 12–14 weeks. This requires weekend/evening availability and a maximum sense of urgency.

Required Qualifications & Skills

• Xactimate Expertise: Prior experience using Xactimate software is strictly required. Level 1 or Level 2 certifications are preferred but not mandatory.
• Industry Knowledge: Understanding of insurance carrier requirements and TPA program guidelines is preferred. IICRC property restoration certifications are a plus.
• Education & Licensing: High school diploma or G.E.D. equivalent alongside a valid driver’s license with a satisfactory driving record.
• Soft Skills: Exceptional written communication and empathetic customer service skills to support property owners under high-stress conditions.
• Software Literacy: Professional familiarity with standard smartphone applications, databases, and Microsoft Office (Word, Excel, Outlook).

Skills: insurance,project,customer,tpa,estimates,software,skills,carriers,xactimate,databases