Claims Manager / Estimator

BSD Business Consulting; Novi (MI); On-site; USD 70,000 - 95,000; Full time

Job summary

Bsdbusinessconsulting in Novi, MI is seeking a Claims Manager / Estimator to inspect damaged properties and write repair estimates using Xactimate for water, fire, wind, hail and other insurance losses.

You will also manage TPAs, work with carriers and adjusters, and coordinate with project teams to ensure smooth handoffs. The role requires on-site presence in Novi and participation in emergency on-call rotations.

Qualifications

• Hands-on Xactimate experience is required.
• About 5 years of experience in restoration estimating or a related field.
• Knowledge of insurance carrier requirements and TPA programs is preferred.
• High school diploma or GED is required.
• Valid driver's license with a clean driving record.
• Strong writing skills and a calm, caring approach with property owners under stress.
• Comfort with Microsoft Office, databases and smartphone apps.

Responsibilities

• Inspect sites and write accurate repair estimates in Xactimate.
• Review estimates from peers and process supplement requests from Project Managers.
• Explain estimates to adjusters, carriers and TPAs and follow each program's guidelines.
• Review job financials and collect deductibles before repairs start.
• Lead kickoff meetings with accounting and project management, then hand the job off to the customer with signed paperwork.
• Take emergency calls during business hours (board-ups, tarping, tree removal), send out crews and walk the customer through next steps.
• Use Matterport 3D scanning and keep files up to date in DASH, Xactanalysis and TPA systems.
• Join a 24-hour emergency on-call rotation about once every 12 to 14 weeks, including some evenings and weekends.

Skills

Xactimate experience

Calm under pressure

Strong writing skills

Driver's license

Education

High school diploma or GED

Tools

Xactimate

Matterport 3D scanning

DASH

Xactanalysis

Job description

An established property restoration contractor in the Novi area is hiring a Claims Manager / Estimator. You'll inspect damaged properties and write repair estimates in Xactimate for water, fire, wind, hail and other insurance losses. You'll also manage Third-Party Administrator (TPA) claims and work closely with carriers and adjusters. You'll cover a home territory and help in other areas when volume calls for it.

What you'll do

• Inspect sites and write accurate repair estimates in Xactimate
• Review estimates from peers and process supplement requests from Project Managers
• Explain estimates to adjusters, carriers and TPAs and follow each program's guidelines
• Review job financials and collect deductibles before repairs start
• Lead kickoff meetings with accounting and project management, then hand the job off to the customer with signed paperwork
• Take emergency calls during business hours (board-ups, tarping, tree removal), send out crews and walk the customer through next steps
• Use Matterport 3D scanning and keep files up to date in DASH, Xactanalysis and TPA systems
• Join a 24-hour emergency on-call rotation about once every 12 to 14 weeks, including some evenings and weekends

What you'll need

• Hands-on Xactimate experience (required); Level 1 or Level 2 certification is a plus
• About 5 years of experience in restoration estimating or a related field
• Knowledge of insurance carrier requirements and TPA programs (preferred)
• High school diploma or GED
• Valid driver's license with a clean driving record
• Strong writing skills and a calm, caring approach with property owners under stress
• Comfort with Microsoft Office, databases and smartphone apps

This role is onsite in the Novi area. Relocation and visa sponsorship are not available.