Field Chemical Support Engineer, Pulp & Paper

1700 Solenis Canada ULC; Wilmington (DE); Remote; CAD 58,000 - 78,000; Full time

Benefits offered by this job

Professional development

Paid time off

Relocation assistance

Company vehicle

Laptop provided

Mobile phone

Job summary

Solenis Canada ULC is seeking a Chemical Support Engineer to serve as the district's primary technical resource, ensuring safe, effective, and cost-efficient application of treatment chemicals and equipment at customer sites.

You will collaborate with Sales Account Managers to design, implement, and optimize treatment programs within the pulp and paper industry, conducting routine service visits and maintaining records.

Qualifications

• Bachelor's degree in science/engineering or related field preferred or equivalent experience.
• 10+ years of manufacturing or equipment experience.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or ability to learn industry-specific applications.
• Results-driven with proactive problem-solving approach.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Valid driver's license with satisfactory driving record.
• Must reside within Ontario and be willing to travel within a 2-hour radius to support customer sites.
• Experience with laboratory testing, pumps, pipefitting, and electrical systems preferred.
• Willingness to participate in an on-call weekend rotation, up to one weekend per month.

Responsibilities

• Conduct routine service visits and testing to ensure safe, effective, and compliant treatment programs.
• Provide technical support and pre-sales expertise to customers and the sales team during the process.
• Maintain accurate service records, update databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites and develop corrective actions.
• Provide technical input for proposals, projects, and customer-facing documentation; identify opportunities for growth.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance, and inspection of feed equipment.
• Participate in technical training and professional development activities to expand knowledge.

Skills

Customer relations

Problem solving

Industrial processes knowledge

MS Office

Driver's license

Travel within Ontario

Education

Bachelor's degree in science/engineering

Tools

Pumps

Pipefitting

Electrical systems

Laboratory testing

Job description

Solenis Canada ULC is seeking a Chemical Support Engineer to serve as the district's primary technical resource, ensuring safe, effective, and cost-efficient application of treatment chemicals and equipment at customer sites.

You will collaborate with Sales Account Managers to design, implement, and optimize treatment programs within the pulp and paper industry, conducting routine service visits and maintaining records.