Chemical Support Engineer, Pulp & Paper (Lewiston, Idaho)

Solenis LLC; Lewiston (ID); On-site; USD 77,000 - 113,000; Full time

Benefits offered by this job

Relocation assistance

Company-provided vehicle

401(k) plan with company matching

Professional development

Job summary

Solenis LLC in Lewiston, ID seeks a Chemical Support Engineer to be the primary technical resource for the district, ensuring treatment chemicals and equipment are applied safely, effectively, and cost‑efficiently across customer sites. You will collaborate with Sales Account Managers to design and optimize programs in the pulp and paper industry.

The role requires a bachelor’s degree in science or engineering (or 10+ years of equivalent experience), strong problem-solving and customer-relations

Qualifications

• Bachelor’s degree in science, engineering or equivalent experience.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and ability to learn industry-specific applications.

Responsibilities

• Conduct routine service visits and testing of treatment programs.
• Provide technical pre-sales support to customers and the sales team.
• Maintain accurate service records and prepare weekly reports.
• Troubleshoot issues at customer sites and develop corrective actions.
• Provide input for proposals and identify growth opportunities within accounts.
• Analyze treatment program data and recommend improvements.
• Monitor and inspect feed equipment.
• Participate in ongoing technical training and development.

Skills

Problem solving

Customer relations

Industrial processes

MS Office

Education

Bachelor’s degree in science or engineering

Equivalent experience (10+ years)

Job description

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state-of-the-art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree.

For additional information about Solenis, please visit www.solenis.com or follow us on social media.

Position Summary

As a Chemical Support Engineer, you will serve as the primary technical resource for the district, ensuring treatment chemicals and equipment are applied safely, effectively, and cost-efficiently across customer sites. You will collaborate closely with Sales Account Managers to design, implement, and optimize treatment programs within the pulp and paper industry.

What You’ll Do

• Conduct routine service visits and testing to ensure safe, effective, and compliant treatment programs.
• Provide technical support and pre-sales expertise to customers and the sales team throughout the sales process.
• Maintain accurate service records, update databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites, develop corrective action plans, and communicate findings to customers and Sales Account Managers.
• Provide technical input for proposals, projects, and customer-façing documentation, while identifying opportunities for business growth within existing accounts.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance, and inspection of feed equipment.
• Participate in technical training and professional development activities to expand technical knowledge and skills.

What You’ll Bring

• Bachelor’s degree in a science, engineering, or other technical discipline. Equivalent experience may be considered, including 10+ years of relevant manufacturing or equipment experience.
• Ability to solve complex and non‑routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or the ability to quickly learn industry‑specific applications and technologies.
• Results‑driven mindset with a proactive approach to problem‑solving.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver’s license with a satisfactory driving record.
• Must reside within approximately 45 minutes of Lewiston, ID, and be willing to travel throughout Eastern Washington as needed to support customer sites.
• Experience with laboratory testing, pumps, pipefitting, and electrical systems preferred.
• Willingness to participate in an on‑call weekend rotation, typically up to one weekend per month.

Perks

• Ongoing professional development and career growth opportunities.
• Competitive paid time off program, including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• 401(k) plan with company matching contributions.
• Relocation assistance available.
• Company‑provided vehicle, laptop, and mobile phone.

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#LI-Onsite

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include medical, dental, vision & 401K, and numerous opportunities for professional growth and development. So, if you are interested in working for a world‑class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an Equal Opportunity Affir men / Women/ Veterans / Disabled.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

The expected compensation range for this position is between $77,270.00 and $113,322.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.