Chemical Support Engineer, Pulp & Paper (Ontario)

1700 Solenis Canada ULC; Wilmington (DE); Remote; CAD 58,000 - 78,000; Full time

Benefits offered by this job

Professional development

Paid time off

Relocation assistance

Company vehicle

Laptop provided

Mobile phone

Job summary

Solenis Canada ULC is seeking a Chemical Support Engineer to serve as the district's primary technical resource, ensuring safe, effective, and cost-efficient application of treatment chemicals and equipment at customer sites.

You will collaborate with Sales Account Managers to design, implement, and optimize treatment programs within the pulp and paper industry, conducting routine service visits and maintaining records.

Qualifications

• Bachelor's degree in science/engineering or related field preferred or equivalent experience.
• 10+ years of manufacturing or equipment experience.
• Ability to solve complex and non-routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or ability to learn industry-specific applications.
• Results-driven with proactive problem-solving approach.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint).
• Valid driver's license with satisfactory driving record.
• Must reside within Ontario and be willing to travel within a 2-hour radius to support customer sites.
• Experience with laboratory testing, pumps, pipefitting, and electrical systems preferred.
• Willingness to participate in an on-call weekend rotation, up to one weekend per month.

Responsibilities

• Conduct routine service visits and testing to ensure safe, effective, and compliant treatment programs.
• Provide technical support and pre-sales expertise to customers and the sales team during the process.
• Maintain accurate service records, update databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites and develop corrective actions.
• Provide technical input for proposals, projects, and customer-facing documentation; identify opportunities for growth.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance, and inspection of feed equipment.
• Participate in technical training and professional development activities to expand knowledge.

Skills

Customer relations

Problem solving

Industrial processes knowledge

MS Office

Driver's license

Travel within Ontario

Education

Bachelor's degree in science/engineering

Tools

Pumps

Pipefitting

Electrical systems

Laboratory testing

Job description

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the‑art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,500 professionals in 160 countries across six continents. Solenis is a 2025 US Best Managed Company, recognized five years in a row. For more information about Solenis, please visit www.solenis.com.

Position Summary

As a Chemical Support Engineer, you will serve as the primary technical resource for the district, ensuring treatment chemicals and equipment are applied safely, effectively, and cost‑efficiently across customer sites. You will collaborate closely with Sales Account Managers to design, implement, and optimize treatment programs within the pulp and paper industry.

What You'll Do

• Conduct routine service visits and testing to ensure safe, effective, and compliant treatment programs.
• Provide technical support and pre‑sales expertise to customers and the sales team throughout the sales process.
• Maintain accurate service records, update databases, and prepare weekly service reports.
• Identify and troubleshoot technical issues at customer sites, develop corrective action plans, and communicate findings to customers and Sales Account Managers.
• Provide technical input for proposals, projects, and customer‑facing documentation, while identifying opportunities for business growth within existing accounts.
• Analyze treatment program performance data and recommend improvements.
• Perform routine monitoring, maintenance, and inspection of feed equipment.
• Participate in technical training and professional development activities to expand technical knowledge and skills.

What You'll Bring

• Bachelor's degree in a science, engineering, or other technical discipline.
• Equivalent experience may be considered, including 10+ years of relevant manufacturing or equipment experience.
• Ability to solve complex and non‑routine technical problems.
• Strong customer relationship and stakeholder management skills.
• Knowledge of industrial processes and customer operations, or the ability to quickly learn industry‑specific applications and technologies.
• Results‑driven mindset with a proactive approach to problem‑solving.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Valid driver's license with a satisfactory driving record.
• Must reside within Ontario and be willing to travel throughout a 2-hour radius as needed to support customer sites.
• Experience with laboratory testing, pumps, pipefitting, and electrical systems preferred.
• Willingness to participate in an on‑call weekend rotation, typically up to one weekend per month.

Perks

• Ongoing professional development and career growth opportunities.
• Competitive paid time off program, including vacation, sick leave, and floating holidays.
• Competitive base salary, incentive compensation plan, and annual merit increases.
• Relocation assistance available.
• Company‑provided vehicle, laptop, and mobile phone.

#LI-DS1 #LI-Onsite

We understand that candidates will not meet every single desired qualification. If your experience looks a little different from what we've identified and you think you can bring value to the role, we'd love to learn more about you. At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include health, dental, vision and a defined contribution pension plan, and numerous opportunities for professional growth and development. So, if you are interested in working for a world‑class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an equal opportunity employer. Applications from all qualified individuals are welcome, and will be considered without regard to any ground protected by human rights legislation, including race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, record of offences, marital status, family status, and disability. Solenis provides reasonable accommodation to individuals with disabilities in the recruitment process, and invites candidates to let us know about their accommodation needs.

The expected compensation range for this position is between $58,450.00 and 77,930.00 plus discretionary bonuses. The exact compensation may vary based on your skills, experience and other factors permitted by law.

Regulatory Disclosure This posting is for an existing vacancy. We do not use artificial intelligence or automated decision‑making tools to screen, assess, or select applicants.

At Solenis, we understand that our greatest asset is our people. That is why we offer competitive compensation, comprehensive benefits which include health, dental, vision, and a defined contribution pension plan, and numerous opportunities for professional growth and development. So, if you are interested in working for a world‑class company and enjoy solving complex challenges, whether in the lab or the field, consider joining our team.

Solenis is proud to be an equal opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin or protected veteran status and will not be discriminated against on the basis of disability.

Solenis is a leading global provider of water and hygiene solutions. The company's product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, cleaners, disinfectants, and state‑of‑the‑art monitoring, control and delivery systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 78 manufacturing facilities strategically located around the globe and employs a team of over ~23000 professionals in >160 countries across six continents. Solenis is a 2025 Best Managed Company Gold Standard honoree. For additional information about Solenis, please visit www.solenis.com or follow us on social media.