Field Care Team Lead & Growth Champion

Personal Care Services MidSouth; Camden (AL); On-site; USD 22,000 - 30,000; Full time

Job summary

Personal Care Services MidSouth is seeking a Field Staff Team Lead in Camden, AL to supervise field caregivers, mentor staff, and drive new client acquisitions through local community marketing. You will ensure care plan fidelity, payroll accuracy, and regulatory compliance during business hours, with hands-on care coverage when needed.

The role combines field leadership with marketing responsibilities to grow referrals and maintain service quality.

Qualifications

• Must possess an active Certified Nursing Assistant (CNA) license in good standing.
• Must hold a current CPR certification (BLS preferred).
• Minimum of 3 years of experience in a non-medical home care or home health setting, with at least 1 year in a supervisory or team lead experience preferred.
• Minimum of 2 years of experience in sales (retail or healthcare), business development, or community outreach.
• Full knowledge of and adherence to Mississippi State Department of Health (MSDH) compliance guidelines and regulations for personal care agencies.
• Must meet all MS state-regulated training requirements, including completion of state-mandated training, orientation, and annual continuing education.
• Must successfully pass all MS state-required background checks, including the Mississippi standard criminal history fingerprint check, Nurse Aide Registry check, and OIG exclusion screening.
• Must have a valid driver's license and a clean driving record to operate the company car for local travel.
• Exceptional communication, conflict resolution, and relationship-building skills. Proficient with home care scheduling / EVV software and CRM tools.

Responsibilities

• Lead, mentor, and supervise a team of field caregivers.
• Review and finalize daily clock-in/out records for payroll accuracy.
• Coordinate and conduct in-home training and client introductions for care plan implementation.
• Assign caregivers to homes to optimize retention and compatibility.
• Conduct routine on-site supervisory visits and field introductions.
• Serve as first escalation point for caregiver questions and client care concerns.
• Ensure adherence to care plans, policies, and compliance regulations.
• Provide backup coverage for client shifts as needed.
• Develop relationships with referral sources and coordinate with marketing teams.

Skills

Exceptional communication

Conflict resolution

Relationship-building

EVV software

CRM tools

Education

Certified Nursing Assistant (CNA) license

CPR certification (BLS preferred)

Tools

EVV software

CRM tools

Job description

Personal Care Services MidSouth is seeking a Field Staff Team Lead in Camden, AL to supervise field caregivers, mentor staff, and drive new client acquisitions through local community marketing. You will ensure care plan fidelity, payroll accuracy, and regulatory compliance during business hours, with hands-on care coverage when needed.

The role combines field leadership with marketing responsibilities to grow referrals and maintain service quality.