Client Services & Care Team Leader

Senior Helpers of Pelham, AL; Pelham (AL); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid vacation & holidays

Pay advance (ZayZoon)

Employee discount marketplace LifeMart

Full-time job type

Job summary

Senior Helpers of Pelham, AL seeks a Client Services & Care Team Manager to oversee daily coordination of clients and caregivers at our Pelham office. This on-site role combines leadership with hands-on care oversight and strong communication with families and staff.

The ideal candidate brings healthcare/home-care operations experience, proven scheduling skills, and the ability to coach a growing team while maintaining exceptional service and confidentiality.

Qualifications

• Must be willing and able to perform caregiver duties and provide direct client care when necessary.
• Minimum 2 years of experience in healthcare, home care, staffing, scheduling, medical-office operations, client services, or a related field preferred.
• Previous scheduling or workforce coordination experience strongly preferred.
• Previous supervisory or team‑lead experience preferred.
• Home-care experience is a significant plus.
• Experience with WellSky or similar healthcare scheduling software is a plus.
• Strong computer, telephone, written communication, and organizational skills required.
• Ability to work independently and exercise sound judgment.
• High school diploma or equivalent required; college education or relevant professional training preferred.

Responsibilities

• Serve as a primary point of contact for clients and families regarding routine service needs.
• Coordinate new-client starts and ensure schedules are properly staffed.
• Conduct regular client follow-ups and help maintain high client satisfaction.
• Respond promptly and professionally to client concerns and service changes.
• Maintain accurate client information and documentation in homecare software (WellSky).
• Monitor authorized service hours and communicate potential scheduling or authorization issues before they become problems.
• Escalate significant client concerns to the Owner when appropriate.
• Manage caregiver schedules and ensure appropriate client/caregiver matching.
• Proactively identify and address open shifts and potential coverage gaps.
• Be willing and able to personally provide client care and cover caregiver shifts when necessary to maintain continuity of care, including occasional urgent or last-minute coverage.
• Manage caregiver call-outs and coordinate replacement coverage.
• Communicate schedule changes clearly and promptly.
• Monitor caregiver attendance, punctuality, reliability, and performance.
• Address routine caregiver performance concerns through coaching and accountability.
• Maintain caregiver availability information.
• Help ensure sufficient caregiver coverage for current clients and anticipated new clients.
• Coordinate after-hours/on-call staffing needs according to company procedures.

Skills

Organization

Communication

Problem solving

Attention to detail

Independent judgment

Education

High school diploma

College education preferred

Tools

WellSky

Job description

Senior Helpers of Pelham, AL seeks a Client Services & Care Team Manager to oversee daily coordination of clients and caregivers at our Pelham office. This on-site role combines leadership with hands-on care oversight and strong communication with families and staff.

The ideal candidate brings healthcare/home-care operations experience, proven scheduling skills, and the ability to coach a growing team while maintaining exceptional service and confidentiality.