Field Capability Lead, Marketing & AI Solutions

MSD; Pennsylvania; On-site; USD 120,000 - 180,000; Full time

Job summary

MSD in Pennsylvania is seeking a Field Capability Lead to partner with the Associate Director, Customer & Field Insights, delivering field-facing capabilities for multi-channel, customer-centric engagement across the Business Unit.

This role will lead projects from ideation through implementation by driving capability definition, cross-functional coordination, CRT/medical-legal delivery, and change management.

Qualifications

• 3+ years in pharma sales, account management, and/or HQ roles.
• Proven cross-functional leadership and collaboration with internal teams and vendors/agencies.
• Strong analytics, problem-solving, and insight-to-action ability for field implementation.
• Solid business acumen and understanding of the marketing process.
• Effective change leadership; gains sponsorship and drives adoption as a change agent.
• Strong project management of multiple workstreams; prioritizes and delivers on time.

Responsibilities

• Co-own and operationalize the therapeutic area field capability portfolio (Field Suggestions, Field Alerts, future AI capabilities).
• Own a single intake and prioritization path for therapeutic area field capability requests and translate needs into clear problem statements, requirements, and release plans tied to measurable field outcomes.
• Lead the operational maintenance of field digital capabilities including providing market updates to stakeholders and setting expectations with vendors for project development/releases.
• Maintain timelines, ensure project plan execution, and gather stakeholder and field advisory input.
• Ensure training resource updates (e.g., QRCs, FAQs, training decks) and communications (e.g., bulletins).
• Serve as a central partner to Marketing, Sales, Data & Digital/Health (DHH), Compliance/Legal, Medical, and Managed Care teams to align scope, content, and timing—tailored to therapeutic area field workflows and customer needs.
• Facilitate cross-functional governance and working groups as needed.
• Own the CRT/medical-legal review and submission process to ensure compliant, auditable, and timely rollout of materials and capabilities.
• Employ agile principles and iterative delivery approaches to accelerate validated solutions and continuously improve capabilities.

Skills

Cross-functional leadership

Analytics

Project management

Change management

Business acumen

Agile

Collaboration

Pharma sales experience

Education

BA/BS

Job description

MSD in Pennsylvania is seeking a Field Capability Lead to partner with the Associate Director, Customer & Field Insights, delivering field-facing capabilities for multi-channel, customer-centric engagement across the Business Unit.

This role will lead projects from ideation through implementation by driving capability definition, cross-functional coordination, CRT/medical-legal delivery, and change management.