Field Capability Lead: Marketing & AI Solutions

PR Girl Manifesto; Northern (KY); Hybrid; USD 117,000 - 184,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

401(k) plan

Paid holidays

Vacation leave

Sick days

Job summary

Merck & Co. in North Wales, PA seeks a Field Capability Lead to design and deliver field-facing capabilities that drive multi-channel, customer-centric engagement. You will co-own the portfolio and lead projects from ideation to release, including Field Suggestions, Field Alerts, and future AI capabilities.

The role requires pharma commercial experience, strong leadership, and analytical rigor. You will collaborate with Marketing, Sales, Data & Digital Health, Compliance/Legal, Medical, and

Qualifications

• 3+ years in pharma sales, account management, and/or HQ roles.
• Proven cross-functional leadership (incl. matrix influence) and collaboration with internal teams and vendors/agencies.
• Strong analytics, problem-solving, and insight-to-action ability for field implementation (including creative solutions in ambiguous situations).
• Solid business acumen and understanding of the marketing process.
• Effective change leadership; gains sponsorship and drives adoption as a change agent.
• Strong project management of multiple workstreams; prioritizes and delivers on time.
• Excellent communication and interpersonal skills, tailoring complex messages to the audience.
• Strong judgment, decision-making, negotiation, and stakeholder-influence skills.
• Demonstrated strategic planning and execution excellence while operating within compliance standards.
• Builds networks and partnerships; shows clear ownership and accountability for outcomes.
• Preferred: experience managing or supporting AI-related projects.
• Preferred: Experience within one or more of Oncology, Chronic Care, HIV, Vaccines, Ophthalmology, or Immunology.

Responsibilities

• Co-own and operationalize the therapeutic area field capability portfolio (Field Suggestions, Field Alerts, future AI capabilities).
• Own a single intake and prioritization path for therapeutic area field capability requests and translate needs into clear problem statements, requirements, and release plans tied to measurable field outcomes (e.g., productivity, customer engagement).
• Lead the operational maintenance of field digital capabilities including providing market updates to stakeholders and setting expectations with vendors for project development/releases.
• Maintain timelines, ensure project plan execution, and gather stakeholder and field advisory input.
• Ensure training resource updates (e.g., QRCs, FAQs, training decks) and communications (e.g., bulletins).
• Serve as a central partner to Marketing, Sales, Data & Digital/Health (DHH), Compliance/Legal, Medical, and Managed Care teams to align scope, content, and timing-tailored to therapeutic area field workflows and customer needs.
• Facilitate cross-functional governance and working groups as needed.
• Own the CRT/medical-legal review and submission process to ensure compliant, auditable, and timely rollout of materials and capabilities.
• Employ agile principles and iterative delivery approaches to accelerate validated solutions and continuously improve capabilities.

Skills

Agile Methodology

Collaborative Leadership

Competency Development

Creative Campaign Development

Decision Making

Influencing Skills

Interpersonal Relationships

Leadership Management

Marketing Data Analysis

Matrix Management

Performance Plans

Strategy Deployment

Education

BA/BS

Job description

Merck & Co. in North Wales, PA seeks a Field Capability Lead to design and deliver field-facing capabilities that drive multi-channel, customer-centric engagement. You will co-own the portfolio and lead projects from ideation to release, including Field Suggestions, Field Alerts, and future AI capabilities.

The role requires pharma commercial experience, strong leadership, and analytical rigor. You will collaborate with Marketing, Sales, Data & Digital Health, Compliance/Legal, Medical, and