Field Call Center - Reservations Agent

Omni Hotels & Resorts; Asheville (NC); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Grove Park Inn & Spa in Asheville, NC is seeking a Reservations Associate to assist guests with the reservation process and input bookings accurately. You will support revenue management and daily duties, including answering calls and handling computer work.

The role requires strong Excel skills, the ability to learn multiple software systems, and prior hotel reservations or front desk experience is preferred. We foster service excellence and teamwork.

Qualifications

• Strong keyboard skills and ability to input data accurately.
• Ability to analyze situations and make decisions.
• Must learn and master multiple software systems.
• Strong working knowledge of Microsoft Excel.
• Must be organized with ability to handle multiple tasks.
• Previous hotel experience in Reservations/Front Office/Sales/Marketing or Accounting preferred.

Responsibilities

• Input reservations into the system accurately.
• Input reservations within specified time periods.
• Maximize room revenue by following specified selling guidelines.
• Respond to guest calls in a timely manner.
• Property-wide departmental interaction.
• Raise the awareness of inventory issues.
• Knowledge of hotel services and events.
• Ensure an efficient and professional working environment with open communication.

Skills

Keyboard skills

Analytical thinking

Multi-software proficiency

Excel knowledge

Organizational skills

Customer service focus

Tools

Microsoft Excel

Hotel reservation systems

Reservation software

Job description

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn & Spa

The AAA Four-Diamond Omni Grove Park Inn & Spa is noted for understated elegance and southern charm; ten U.S. Presidents and countless luminaries from the worlds of art, entertainment, sports and politics have stayed at this hotel. The property offers sweeping views of the Blue Ridge Mountains, delectable restaurants, a Donald Ross golf course, tennis and fitness center, award winning spa and spacious convention facilities.

Omni Grove Park Inn and Spa’s associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Grove Park Inn & Spa may be your perfect match.

Overview

Assist guests with the Reservation process. Maximize potential revenue by following specified selling guidelines. Assist the Director of Revenue Management and Reservations Manager in daily duties including answering phones, filing, and computer work.

Responsibilities

• Accurate input of Reservations into system.
• Input Reservations within specified time periods.
• Maximize potential room revenue by following specified selling guidelines.
• Respond to guest calls in a timely manner.
• Property-wide departmental interaction.
• Raise the awareness of inventory issues.
• Knowledge of hotel services and events.
• Ensure an efficient and professional working environment with open communication.

Qualifications

• Strong keyboard skills preferred.
• Must be able to analyze situations and make decisions that meet and exceed the expectations of the hotel.
• Ability to learn and master multiple software systems required.
• Strong working knowledge of Microsoft Excel.
• Must be organized with the ability to handle multiple tasks.
• Previous hotel experience in a Reservations, Front Office, Sales and Marketing or Accounting environment is preferred.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link.

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.