Field Billing Coordinator

Republic Services; Robstown (TX); On-site; USD 42,000 - 58,000; Full time

Benefits offered by this job

Medical benefits

Dental plans

Vision coverage

Dependent care accounts

Disability insurance

Life insurance

AD&D insurance

Employee assistance program

Employee discounts

Retirement plan with match

Employee Stock Purchase Plan (ESPP)

PTO

Job summary

Republic Services, Inc. is seeking a billing professional to manage complex customer accounts and ensure accurate, timely invoices in line with service contracts.

The role emphasizes following procedures, resolving discrepancies, and supporting other team members in a dynamic environment. You will work with billing adjustments, process payments, and generate reports while maintaining professional communication with customers and division managers.

Qualifications

• Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.
• A thorough knowledge and understanding of billing transactions and processes.
• MS Excel skills at an intermediate level.
• Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.
• The ability to effectively interact and communicate with division managers as well as customers in a professional manner.
• Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.
• Good math aptitude and the ability to work accurately with numbers are essential.
• High school diploma or G.E.D.
• 18 months of related billing experience.

Responsibilities

• Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.
• Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.
• Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.
• May calculate and prepare manual billings for non-routine, complex billing arrangements.
• May gather and summarize supplemental billing information to accommodate customer billing requirements.
• Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedure.
• Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified/misapplied payments.
• Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.
• May accept credit card payment from customers over the phone and process recurring payments.
• May complete customer set up in company billing system(s).
• May act as a resource for less experience personnel within the division or other divisions. This includes answering questions and providing training and support for others.
• Performs other job-related duties as assigned.

Skills

Communication skills

Math aptitude

Initiative

Education

High school diploma or G.E.D.

Tools

MS Excel

Job description

POSITION SUMMARY:

With general direction, this role performs a variety of routine and non-routine complex billing functions to ensure the proper preparation of accurate and timely bills to customers based on service contract terms and is responsible for related activities. This role typically entails responsibility for customer accounts with complex billing arrangements due to contractual or statutory requirements.

PRINCIPAL RESPONSIBILITIES:

Following standard operating procedures, this role prepares monthly billing adjustments, obtains required approvals, and enters adjustments into the billing system.

Researches and resolves routine and non-routine billing questions and discrepancies. Following standard operating procedures, determines the appropriate adjustment codes to process the transaction.

Reviews invoices for completeness and accuracy. Follows up with customers or other division staff/management to resolve identified discrepancies.

May calculate and prepare manual billings for non-routine, complex billing arrangements.

May gather and summarize supplemental billing information to accommodate customer billing requirements.

Reviews various billing system reports to identify billing discrepancies. Makes corrections as appropriate to ensure accurate billing following standard operating procedure.

Posts case receipts to customer accounts based on information from lock box reports and local cash receipt listings. Performs basic and routine research to resolve differences or unidentified/misapplied payments.

Posts payments as appropriate into the billing system to clear open obligations or prepares remittance advices to accompany payments sent to the lock box or corporate office.

May accept credit card payment from customers over the phone and process recurring payments.

May complete customer set up in company billing system(s).

May act as a resource for less experience personnel within the division or other divisions. This includes answering questions and providing training and support for others.

Performs other job-related duties as assigned.

QUALIFICATIONS:

Directly related experience in which incumbents have worked with customers in a billing function in a service-based industry.

A thorough knowledge and understanding of billing transactions and processes.

MS Excel skills at an intermediate level.

Demonstrated ability to follow standard operating procedures and instructions to complete tasks in a timely and accurate manner.

The ability to effectively interact and communicate with division managers as well as customers in a professional manner.

Must be able to demonstrate initiative to thoughtfully research and follow up on non-standard situations to ensure compliance with company policies and procedures.

Good math aptitude and the ability to work accurately with numbers are essential.

MINIMUM QUALIFICATIONS:

High school diploma or G.E.D.

18 months of related billing experience.

Rewarding Compensation and Benefits

• Comprehensive medical benefits coverage, dental plans and vision coverage.
• Health care and dependent care spending accounts.
• Short- and long-term disability.
• Life insurance and accidental death & dismemberment insurance.
• Employee and Family Assistance Program (EAP).
• Employee discount programs.
• Retirement plan with a generous company match.
• Employee Stock Purchase Plan (ESPP).
• Paid Time Off (PTO)
• Benefits: https://jobs.republicservices.com/us/en/about-us/benefits

The statements used herein are intended to describe the general nature and level of the work being performed by an employee in this position, and are not intended to be construed as an exhaustive list of responsibilities, duties and skills required by an incumbent so classified. Furthermore, they do not establish a contract for employment and are subject to change at the discretion of the Company.

EEO STATEMENT

Republic Services is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, protected veteran status, relationship or association with a protected veteran (spouses or other family members), genetic information, or any other characteristic protected by applicable law. For any concerns relating to Republic Services' commitment to equal opportunity employment, you may contact the AWARE Line at 1-866-3-AWARE-4.

ABOUT THE COMPANY

Republic Services, Inc. (NYSE: RSG) is a leader in the environmental services industry. We provide customers with the most complete set of products and services, including recycling, waste, special waste, hazardous waste and field services. Our industry-leading commitments to advance circularity and support decarbonization are helping deliver on our vision to partner with customers to create a more sustainable world.

In 2025, Republic's total company revenue