Security Account Manager – Client Ops & Scheduling

Hawque-Protection-Group; Atlanta (GA); Ibrido; USD 30.000 - 33.000; Tempo pieno

Vantaggi offerti da questo lavoro

PTO (Paid Time Off)

Paid holidays

401(k) retirement plan

Medical reimbursement program

Professional development

Recognition programs

Descrizione del lavoro

HAWQUE PROTECTION GROUP in Atlanta, GA seeks an Account Manager to oversee day-to-day operations for client accounts, coordinate scheduling, coverage, and site activities across multiple locations. You will serve as the main liaison between clients, Site Leads, and security staff, ensuring contract compliance, reporting, and timely responses while driving service excellence across assigned accounts.

The role is full-time, with hybrid work options based on account, and includes on-call bonuses,

Competenze

• Experience in security operations or client service.
• Ability to manage multiple priorities and travel between locations.
• Strong leadership, coaching, problem-solving, and de-escalation skills.
• Excellent written and verbal communication and documentation for clients and staff.
• Working proficiency with scheduling and reporting systems (Connecteam, Monday.com).
• Ability to satisfy background screening and maintain required licenses or trainings.

Mansioni

• Scheduling & Coverage: maintain schedules, resolve coverage gaps, coordinate resources, communicate changes.
• Account & Site Oversight: regular site visits, monitor issues, ensure contract compliance and safety.
• Guard & Site Lead Accountability: address attendance, uniforms, conduct, performance concerns; escalate when needed.
• Escalation & Problem Solving: act as first contact for routine issues; escalate higher-risk decisions with facts and a solution.
• Systems, Reporting & Documentation: support Connecteam troubleshooting, ensure correct forms and workflows, monitor reports.
• Training & Client Service: reinforce standards, onboard, coach on communication and service.
• Site Transitions & Reporting Up: support handoffs, client/guard communications, provide updates to reporting manager.

Conoscenze

Scheduling

Leadership

Communication

Problem-solving

De-escalation

Coaching

Documentation

Strumenti

Connecteam

Monday.com

Email

Descrizione del lavoro

HAWQUE PROTECTION GROUP in Atlanta, GA seeks an Account Manager to oversee day-to-day operations for client accounts, coordinate scheduling, coverage, and site activities across multiple locations. You will serve as the main liaison between clients, Site Leads, and security staff, ensuring contract compliance, reporting, and timely responses while driving service excellence across assigned accounts.

The role is full-time, with hybrid work options based on account, and includes on-call bonuses,