Multi-Site Security & Concierge Operations Lead

Automatic Data Processing, Inc.; New Jersey; On-site; USD 23,000 - 32,000; Full time

Job summary

The Hanover Building Services and Hanover Security Services is seeking an Area Manager (Security & Concierge Services) in New Jersey to oversee multiple sites, ensure high security standards and exceptional client service. You will lead site managers, implement procedures, and coordinate with clients and emergency services.

The role requires at least 5 years in security management with supervisory experience, strong leadership and communication skills, and a track record of improving operations

Qualifications

• Minimum of 5 years of experience in security management or concierge services, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of security and concierge services, risk management, and emergency response procedures.
• Proven ability to manage multiple sites and lead diverse teams effectively.
• Excellent communication and interpersonal skills to interact with clients, staff, and external partners.

Responsibilities

• Lead and supervise site managers and frontline staff across multiple locations to ensure effective delivery of security and concierge services.
• Develop and implement operational plans, policies, and procedures that comply with industry standards and client requirements.
• Conduct regular site visits and audits to monitor service quality, safety compliance, and staff performance.
• Manage client relationships by addressing concerns, providing updates, and ensuring service agreements are met or exceeded.
• Recruit, train, and mentor team members to build a skilled, motivated, and customer-focused workforce.
• Prepare and analyze reports on operational performance, incidents, and staffing to inform decision-making and continuous improvement.
• Coordinate with law enforcement, emergency services, and other external agencies as necessary to maintain site security.
• Oversee budgeting, resource allocation, and scheduling to optimize operational efficiency and cost-effectiveness.

Skills

Security management

Staff supervision

Client communication

Leadership

Risk management

Education

SORA license preferred

Job description

The Hanover Building Services and Hanover Security Services is seeking an Area Manager (Security & Concierge Services) in New Jersey to oversee multiple sites, ensure high security standards and exceptional client service. You will lead site managers, implement procedures, and coordinate with clients and emergency services.

The role requires at least 5 years in security management with supervisory experience, strong leadership and communication skills, and a track record of improving operations