Field-Based Oncology Site Operations Lead

Merck; New Jersey; On-site; USD 191,000 - 300,000; Full time

Benefits offered by this job

Remote work

Competitive benefits

Job summary

Merck is seeking a field-based Associate Director Oncology Treatment Site Lead to drive onboarding and readiness for product treatment sites across PA/NJ. The role focuses on end-to-end operational execution, site education on workflows, and collaboration with cross-functional teams to ensure a seamless treatment journey.

The position requires 5+ years in healthcare or life sciences and a strong ability to navigate complex workflows, with travel up to 50% and a valid driver’s license.

Qualifications

• Bachelor's degree required.
• Minimum of 5 years of relevant experience in healthcare or life sciences, including sales, account management, or provider operations/administration.
• Strong understanding of the healthcare ecosystem.
• Proven track record of working with provider organizations and operational stakeholders to implement workflows for complex therapies.
• Ability to operate effectively in 'white space' environments with evolving processes, unclear paths, and multiple dependencies.
• Strong operational problem-solving skills, including identifying process friction points, diagnosing root causes, and coordinating next steps with appropriate stakeholders.
• Ability to build and develop meaningful customer relationships with operational stakeholders at treatment sites.
• Excellent interpersonal and communication skills, internally and externally, with ability to interact with individuals from a variety of cultures and disciplines.
• Strong leadership skills and ability to collaborate in cross-functional, matrix organizations.
• Ability to travel ~50%
• Valid driver's license

Responsibilities

• Lead the onboarding and readiness support process for product treatment sites, ensuring treatment sites are educated on the workflow, system setup, and operational requirements.
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support.
• Help ensure treatment sites have the operational capabilities and knowledge required for consistent execution of the product's end-to-end treatment journey.
• Serve as the product operational subject matter expert for your assigned treatment sites and provide support regarding the product process, operations, and logistics.
• Act as the primary point of contact for operational issues, triaging and appropriately addressing issues through cross-functional coordination and defined processes.
• Appropriately collaborate with cross-functional oncology field teams to support coordinated, compliant engagement and a consistent experience for product treatment sites.
• Build trusted business relationships with site operational leaders by delivering consistent, reliable, and responsive operational support.
• Utilize our company generated data and dashboards to assess appropriate site operational metrics and identify opportunities for operational improvement.
• Synthesize site feedback and process insights to help HQ team enhance communication, operational workflows, resources and education.

Skills

Account Management

Cross-Functional Collaboration

Project Management

Onboarding

Operational Readiness

Stakeholder Engagement

Communication

Education

Bachelor's degree

Job description

Merck is seeking a field-based Associate Director Oncology Treatment Site Lead to drive onboarding and readiness for product treatment sites across PA/NJ. The role focuses on end-to-end operational execution, site education on workflows, and collaboration with cross-functional teams to ensure a seamless treatment journey.

The position requires 5+ years in healthcare or life sciences and a strong ability to navigate complex workflows, with travel up to 50% and a valid driver’s license.