Senior Oncology Site Operations Lead (Remote)

Merck & Co.; Philadelphia (Philadelphia County); On-site; USD 191,000 - 300,000; Full time

Job summary

Merck & Co. in the United States is seeking an Associate Director Oncology Treatment Site Lead to educate and support treatment sites through onboarding, readiness, and end-to-end product workflows.

This field-based, non-promotional role focuses on operations, cross-functional coordination, and performance metrics, with travel about 50% to PA/NJ geography and remote work options. The ideal candidate brings 5+ years in healthcare or life sciences, strong stakeholder management, and proven ability

Qualifications

• Bachelor's degree required
• 5+ years in healthcare or life sciences including sales or account management
• Strong understanding of the healthcare ecosystem
• Proven experience with provider organizations and operational stakeholders to implement workflows
• Ability to work in evolving, unclear environments with multiple dependencies
• Strong problem-solving and root-cause analysis
• Ability to build relationships with treatment-site stakeholders
• Excellent interpersonal and communication skills
• Strong leadership in cross-functional, matrix organizations
• Willingness to travel 50%
• Valid driver's license

Responsibilities

• Lead onboarding and readiness support for product treatment sites, educating on workflow, system setup, and operational requirements
• Deliver process-focused education for site stakeholders using approved resources to support initial site implementation and ongoing operational support
• Ensure treatment sites have operational capabilities for consistent execution of end-to-end treatment journey
• Serve as the product operational subject matter expert for assigned treatment sites and provide support regarding process, operations, and logistics
• Act as the primary contact for operational issues, triaging and coordinating with cross-functional teams
• Collaborate with cross-functional oncology field teams to support coordinated engagement and a consistent experience for treatment sites
• Build trusted relationships with site operational leaders by delivering reliable support
• Utilize data and dashboards to assess site metrics and identify opportunities for operational improvement
• Synthesize site feedback to help HQ enhance communication, workflows, resources and education

Skills

Healthcare experience

Cross-functional collaboration

Operational problem-solving

Stakeholder management

Communication skills

Leadership

Travel readiness

Driver's license

Education

Bachelor's degree

Job description

Merck & Co. in the United States is seeking an Associate Director Oncology Treatment Site Lead to educate and support treatment sites through onboarding, readiness, and end-to-end product workflows.

This field-based, non-promotional role focuses on operations, cross-functional coordination, and performance metrics, with travel about 50% to PA/NJ geography and remote work options. The ideal candidate brings 5+ years in healthcare or life sciences, strong stakeholder management, and proven ability