Field-Based Housing Navigator II (Remote/Hybrid)

Automatic Data Processing, Inc.; Los Angeles (CA); Hybrid; USD 34,000 - 41,000; Full time

Job summary

Automatic Data Processing, Inc. is seeking a Housing Navigator II for a field-based role serving Los Angeles County. The position blends in-field housing support with hybrid remote work, requiring travel and strong documentation skills.

You will assess needs, plan services, connect members to resources, and advocate with landlords to stabilize housing. This non-clinical role focuses on Housing First principles and member empowerment.

Qualifications

• High School Diploma or equivalent is required.
• 1+ years in housing, case management, homelessness services, or social services preferred.
• Knowledge of community resources.
• Ability to work in field-based settings and travel locally.
• Demonstrated excellence in documentation and compliance.
• Ability to manage complex psychosocial and medical needs.
• Curious and relentless nature.
• Commitment to outreach via phone and door knocks to enroll new members.
• Serve as a Housing Navigator II for a minimum of 12 months.
• Maintain engagement and quality metrics for at least six consecutive months.
• Be in good standing with no active corrective action.

Responsibilities

• Manage a housing caseload up to 55+ members.
• Conduct intake and develop individualized service/housing plans.
• Provide emotional support and use motivational interviewing.
• Assist with housing searches and advocate with landlords.
• Perform home visits/inspections and assist with move-ins/transitions.
• Accompany members to housing appointments.
• Call, field visit, and door knock to enroll new members.
• Build and maintain a member panel through outreach.
• Coordinate referrals to health plans, providers, and community resources.
• Document timely, accurate case notes in Salesforce Health Cloud.
• Participate in case conferences and team huddles.
• Escalate high-risk member needs as needed.
• Maintain compliance with applicable requirements.
• Attend required training and development.
• Support audit readiness and data tracking.

Skills

Community resources

Documentation & compliance

Field-based work

Caseload management

Outreach & enrollment

Patient/ member advocacy

Education

High School Diploma or equivalent

Job description

Automatic Data Processing, Inc. is seeking a Housing Navigator II for a field-based role serving Los Angeles County. The position blends in-field housing support with hybrid remote work, requiring travel and strong documentation skills.

You will assess needs, plan services, connect members to resources, and advocate with landlords to stabilize housing. This non-clinical role focuses on Housing First principles and member empowerment.