Field-Based ECM Lead Care Coordinator

Pacific Health Group; Imperial (CA); Hybrid; USD 40,000 - 44,000; Full time

Benefits offered by this job

PTO

Paid holidays

Medical benefits

Job summary

Pacific Health Group is seeking a Lead Care Coordinator to support Enhanced Care Management in San Diego and Imperial counties. This field-based role requires 60–70% travel, in-person visits, and strong coordination across medical, behavioral health, and community services.

Hybrid schedule with weekday hours; compensation 29–32 USD/hour plus benefits and mileage reimbursement. The role emphasizes compassionate care, documentation accuracy, and ability to develop individualized care plans while

Qualifications

• Residency in the hiring county.
• 3–5 years in case management, social services, or healthcare (preferred).
• Working knowledge of Medi-Cal, CalAIM, or Enhanced Care Management (preferred).
• Excellent communication, organization, and time management skills.
• Proficiency with documentation systems and technology.
• Valid California driver’s license and active auto insurance meeting CA requirements.
• Reliable personal vehicle for daily work use.
• Successful completion of background check (including MVR).
• Must be able to travel up to 60–70% within the county to conduct in-person visits.
• Must successfully complete a Testlify skills assessment.
• Must have a reliable working laptop for the first 21 days of employment.
• Must have effective Time Management skills.
• Must have internet speed of -300+ Mbps download and 25+ Mbps upload.
• Preferred: bilingual proficiency in Spanish.

Responsibilities

• Develop and manage individualized care plans.
• Coordinate appointments, services, and follow-ups across providers.
• Support transitions of care (hospital discharge, referrals, etc.).
• Build trust through consistent, in-person engagement.
• Advocate for timely access to care, services, and resources.
• Support housing, food access, transportation, and behavioral health needs.
• Represent Pacific Health Group in the community through outreach events.
• Build relationships with community-based organizations and shelters.
• Identify gaps in resources and elevate when needed.
• Complete timely and accurate documentation.
• Maintain compliance with Medi-Cal, CalAIM, and ECM program requirements.
• Partner with internal teams and community stakeholders.

Skills

Residency in hiring county

3–5 years in case management

Driver's license

Reliable vehicle

Background check

Travel 60–70% within county

Time management

Tech proficiency

Bilingual Spanish (preferred)

Tools

Documentation systems

Case management platforms

Communication tools

Job description

Pacific Health Group is seeking a Lead Care Coordinator to support Enhanced Care Management in San Diego and Imperial counties. This field-based role requires 60–70% travel, in-person visits, and strong coordination across medical, behavioral health, and community services.

Hybrid schedule with weekday hours; compensation 29–32 USD/hour plus benefits and mileage reimbursement. The role emphasizes compassionate care, documentation accuracy, and ability to develop individualized care plans while