Senior Field Warranty & Service Manager

Innovative Construction Group; Carmel (IN); In loco; USD 60.000 - 80.000; Tempo pieno

Descrizione del lavoro

PulteGroup is seeking a Customer Care Manager II in the Indianapolis area. This professional will manage homeowner service requests, triage warranty issues, and oversee repairs to ensure customer satisfaction and quality.

The role requires onsite attendance five days a week and interaction with vendors and homeowners to resolve concerns efficiently. The successful candidate will use strong communication, root-cause analysis, and cost management skills to minimize risk and drive service

Competenze

• Minimum High School Diploma or equivalent.
• Bachelor’s Degree preferred.
• Minimum of 1-2 years of customer service, warranty experience, or equivalent preferred.

Mansioni

• Conduct in-person homeowner assessments to determine if a corrective work order is needed.
• Lead root-cause analysis for warranty issues.
• Schedule, organize, and execute service work through vendors with the Customer Care Coordinator.
• Manage trades to completion to homeowner satisfaction.
• Perform minor service-related tasks as requested.
• Establish and maintain positive customer relationships.
• Ensure build quality confirmation before home delivery.
• Determine trade accountability for back charges and field purchase orders.

Conoscenze

Customer service

Communication

Root cause analysis

Conflict resolution

Cost management

Warranty processes

Computer literacy

Quality service

Teamwork

Formazione

High School Diploma or equivalent

Bachelor’s Degree preferred

Descrizione del lavoro

PulteGroup is seeking a Customer Care Manager II in the Indianapolis area. This professional will manage homeowner service requests, triage warranty issues, and oversee repairs to ensure customer satisfaction and quality.

The role requires onsite attendance five days a week and interaction with vendors and homeowners to resolve concerns efficiently. The successful candidate will use strong communication, root-cause analysis, and cost management skills to minimize risk and drive service