Field-Based Community Health Advocate for Seniors

MATTER; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Matter Health seeks a Patient Advocate & Liaison to engage older adults in public housing communities across MA. You will educate, enroll, and connect patients with services, working directly with APPs, social workers, and operations to remove barriers to care.

You’ll travel to communities, conduct outreach, and help patients stay engaged in their healthcare journey while documenting activities in Salesforce/Athena.

Qualifications

• 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles.
• Passion for serving older adults and underserved communities.
• Outstanding communication and relationship-building skills.
• Comfortable working independently in a field-based environment.
• Strong organization and time management skills.
• Ability to collaborate with clinical and operational teams.
• Valid driver’s license and reliable transportation required.
• Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Build trusted, lasting relationships with older adults living in assigned communities.
• Serve as the primary community representative for Matter Health.
• Educate prospective patients about Matter Health’s care model and available services.
• Support patient outreach, enrollment, scheduling, and ongoing engagement.
• Conduct in-person outreach, phone calls, and community events to connect with patients.
• Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams.
• Identify barriers to care and connect patients with appropriate community resources.
• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement.
• Maintain accurate documentation in Salesforce and Athena.
• Help improve patient retention and overall healthcare access within your assigned communities.

Skills

Communication skills

Relationship-building

Independent work

Time management

Collaboration with clinical/oper

Tools

Salesforce

Athena

Job description

Matter Health seeks a Patient Advocate & Liaison to engage older adults in public housing communities across MA. You will educate, enroll, and connect patients with services, working directly with APPs, social workers, and operations to remove barriers to care.

You’ll travel to communities, conduct outreach, and help patients stay engaged in their healthcare journey while documenting activities in Salesforce/Athena.