Patient Advocate

MATTER; Boston (MA); On-site; USD 55,000 - 75,000; Full time

Job summary

Matter Health seeks a Patient Advocate & Liaison to engage older adults in public housing communities across MA. You will educate, enroll, and connect patients with services, working directly with APPs, social workers, and operations to remove barriers to care.

You’ll travel to communities, conduct outreach, and help patients stay engaged in their healthcare journey while documenting activities in Salesforce/Athena.

Qualifications

• 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles.
• Passion for serving older adults and underserved communities.
• Outstanding communication and relationship-building skills.
• Comfortable working independently in a field-based environment.
• Strong organization and time management skills.
• Ability to collaborate with clinical and operational teams.
• Valid driver’s license and reliable transportation required.
• Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plus.
• Bilingual Spanish is a plus.

Responsibilities

• Build trusted, lasting relationships with older adults living in assigned communities.
• Serve as the primary community representative for Matter Health.
• Educate prospective patients about Matter Health’s care model and available services.
• Support patient outreach, enrollment, scheduling, and ongoing engagement.
• Conduct in-person outreach, phone calls, and community events to connect with patients.
• Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams.
• Identify barriers to care and connect patients with appropriate community resources.
• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement.
• Maintain accurate documentation in Salesforce and Athena.
• Help improve patient retention and overall healthcare access within your assigned communities.

Skills

Communication skills

Relationship-building

Independent work

Time management

Collaboration with clinical/oper

Tools

Salesforce

Athena

Job description

About Matter Health

Matter Health delivers primary and preventive healthcare directly to older adults living in public housing communities. Our mission is simple: to improve healthcare access by meeting patients where they are, building trusted relationships within the communities we serve. We are rapidly expanding across Massachusetts and seeking mission-driven professionals who thrive in fast-paced, people-centered environments.

We Lead with Love in Everything We Do.

About the Role

The Patient Advocate & Liaison (PAL) is the face of Matter Health within the communities we serve. This field-based role is responsible for building trusted relationships with older adults living in affordable housing communities and helping them stay engaged in their healthcare journey.

Working alongside an Nurse Practitioner (NP), you’ll serve as the primary relationship-builder for your assigned communities—educating patients about Matter Health, supporting enrollment, coordinating follow-up, identifying barriers to care, and helping patients stay connected to the services they need.

This role is ideal for someone who enjoys working directly with people, thrives in community settings, and is passionate about improving healthcare access for underserved populations.

What You’ll Do

• Build trusted, lasting relationships with older adults living in assigned communities

• Serve as the primary community representative for Matter Health

• Educate prospective patients about Matter Health’s care model and available services

• Support patient outreach, enrollment, scheduling, and ongoing engagement

• Conduct in-person outreach, phone calls, and community events to connect with patients

• Partner closely with Advanced Practice Providers (APPs), Social Workers, Care Navigators, and Operations teams

• Identify barriers to care and connect patients with appropriate community resources

• Assist patients throughout their healthcare journey—from initial introduction through ongoing engagement

• Maintain accurate documentation in Salesforce and Athena

• Help improve patient retention and overall healthcare access within your assigned communities

What We’re Looking For

• 1–2 years of experience in community outreach, patient advocacy, healthcare, social services, customer service, hospitality, account management, sales, or other relationship-focused roles

• Passion for serving older adults and underserved communities

• Outstanding communication and relationship-building skills

• Comfortable working independently in a field-based environment

• Strong organization and time management skills

• Ability to collaborate with clinical and operational teams

• Valid driver’s license and reliable transportation required

• Experience working with Medicare populations, community organizations, Salesforce, Athena, or healthcare outreach is a plus

• Bilingual Spanish is a plus

Why Matter Health?

We believe that where someone lives should never determine the care they receive. Every team member at Matter Health plays an essential part in improving healthcare access for older adults historically underserved by traditional healthcare systems.

This is not just our mission statement—it’s the work we do every day.

We Lead with Love in Everything We Do.

Working at Matter Health

We’re committed to supporting the whole person—at work and beyond. Benefits for full-time team members begin the first of the month following your start date.

Health & Wellness

• Medical, dental, and vision coverage

• Employer-funded HSA options

• Employer-paid life and disability insurance

• Voluntary illness, accident, and hospitalization coverage

• Access to Matter Health’s in-person and virtual care services

Financial Security

• Competitive compensation

• 401(k) with company match beginning at day 60

• Access to financial wellness resources and support

Time Away

• Up to 4 weeks of PTO

• 10 paid company holidays

• 2 volunteer days annually to support causes meaningful to you

Eligibility is based on full-time employment status. Additional details will be shared during the interview process.

Equal Opportunity Employer

Matter Health is an equal opportunity employer committed to building a diverse and inclusive workplace. We welcome applicants from all backgrounds and experiences and are dedicated to creating an environment where every team member feels valued, respected, and supported.