Field-Based Community Health Advocate

Molina Healthcare; Athens (OH); On-site; USD 22,000 - 44,000; Full time

Job summary

Molina Healthcare seeks a local member advocate to support community-based activities and help vulnerable members navigate health care needs. You will meet members in homes, shelters, and provider offices, coordinating non-clinical services and resources to improve access and outcomes.

Responsibilities include outreach, scheduling, transportation assistance, Medicaid eligibility guidance, and collaboration with the health care services team. Travel 50–80% may be required across the state.

Qualifications

• At least 1 year of health care experience, preferably working with underserved or special needs populations with varied health, economic and educational circumstances, or equivalent combination of relevant education and experience.
• Community Health Worker (CHW) certification may be required for certain states (dependent upon contractual requirements).
• Valid and unrestricted driver's license, reliable transportation, and adequate auto insurance for job related travel requirements, unless otherwise required by law.
• Ability to multi-task applications while speaking with members.
• Excellent customer service skills.
• Organizational and time-management skills.
• Ability and willingness to learn other lines of business, programs and relevant software systems/applications.
• Excellent verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Responsibilities

• Engages with members as an advocate and resource to support management of health care needs.
• Collaborates with and supports the health care services team by providing non-clinical paraprofessional duties in the field to include meeting with members in their homes, nursing homes, shelters, provider offices, etc.
• Empowers members by helping them navigate and maximize their health plan benefits.
• Assists members in accessing social services such as community-based resources for housing, food, employment, etc.
• Provides outreach to locate and/or provide support for disconnected members with special needs.
• Conducts research with available data to locate members that Molina has been unable to contact.
• Participates in ongoing or project-based activities that may require extensive member outreach.
• Guides members to maintain Medicaid eligibility and with other financial resources as appropriate.
• 50-80% local travel may be required (based upon state/contractual requirements).

Skills

CHW certification

CMA certification

Customer service

Verbal and written communication

Organizational and time-management

Multi-tasking ability

Microsoft Office proficiency

Driver's license

Education

Relevant education or experience

Tools

Microsoft Office Suite

Job description

Molina Healthcare seeks a local member advocate to support community-based activities and help vulnerable members navigate health care needs. You will meet members in homes, shelters, and provider offices, coordinating non-clinical services and resources to improve access and outcomes.

Responsibilities include outreach, scheduling, transportation assistance, Medicaid eligibility guidance, and collaboration with the health care services team. Travel 50–80% may be required across the state.