Field-Based Client Success Lead – Grow & Retain

Valet Living, LLC; Arlington (TX); On-site; USD 51,000 - 63,000; Full time

Benefits offered by this job

Health Benefits

401(k) with match

Paid holidays

Flexible time off

Job summary

MultiPro Property Solutions is seeking a Client Success Manager. You will serve as the primary contact for a large portfolio of multifamily clients, owning relationships post-sale and ensuring a best-in-class experience.

You will work with branch leadership, field teams, and internal partners to retain clients, resolve issues, and grow accounts by aligning services to evolving client needs. This is a field-based, full-time role requiring travel within the assigned region.

Qualifications

• 5+ years in B2B account management, client success, or service delivery.
• Proven ability to build long-term relationships with onsite decision-makers.
• Experience managing high-volume client portfolios and CRM usage.

Responsibilities

• Serve as primary contact and account lead for assigned clients.
• Build and maintain long-term relationships with onsite decision-makers.
• Manage a large portfolio, up to 100 multifamily communities.
• Conduct onsite visits, regular calls, and email communication per cadence.
• Track client interactions and outcomes in CRM systems.
• Achieve client success KPIs including retention and revenue penetration.

Skills

Account management

CRM experience

Relationship building

Problem solving

Communication

Education

Bachelor's degree

Tools

Salesforce

Job description

MultiPro Property Solutions is seeking a Client Success Manager. You will serve as the primary contact for a large portfolio of multifamily clients, owning relationships post-sale and ensuring a best-in-class experience.

You will work with branch leadership, field teams, and internal partners to retain clients, resolve issues, and grow accounts by aligning services to evolving client needs. This is a field-based, full-time role requiring travel within the assigned region.