Field-Based Client Success & Growth Specialist

Socket.dev; Sanford (FL); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

Health insurance

Dental coverage

401(k) with match

Car allowance

Cell stipend

Travel reimbursement

Job summary

Socket.dev is seeking a Client Success Manager to support our growing portfolio of multifamily clients in Central Florida. The role focuses on building strong relationships, ensuring client success, and identifying opportunities to expand services in collaboration with Sales and Operations.

You will conduct in-person property visits, onboard and train properties, and manage multiple accounts. The role is primarily field-based, with local travel up to 50% and a path toward growth in sales and

Qualifications

• Experience in multifamily housing, property management, or related industry.
• Strong relationship-building and communication skills.
• Highly organized and able to manage multiple accounts.
• Self-motivated and comfortable in a field-based role.
• Willingness to travel locally up to 50%.
• Interest in growing within sales and business development.

Responsibilities

• Build relationships with property managers and onsite teams across assigned markets.
• Conduct regular in-person property visits to maintain strong client engagement.
• Support properties with onboarding, training, and service questions.
• Identify opportunities for additional services and revenue expansion.
• Partner with the Sales team to generate and qualify new opportunities.
• Assist with property re-orientations and client support as needed.
• Help collect testimonials and client feedback to support regional growth.
• Document activity and client interactions in our CRM system.

Skills

Relationship building

Communication

Organizational skills

Travel willingness

Sales / business development

Tools

CRM software

Job description

Socket.dev is seeking a Client Success Manager to support our growing portfolio of multifamily clients in Central Florida. The role focuses on building strong relationships, ensuring client success, and identifying opportunities to expand services in collaboration with Sales and Operations.

You will conduct in-person property visits, onboard and train properties, and manage multiple accounts. The role is primarily field-based, with local travel up to 50% and a path toward growth in sales and