Field-Based Client Success Manager | Grow Accounts

Valet Living, LLC; San Jose (CA); On-site; USD 74,000 - 84,000; Full time

Benefits offered by this job

Health benefits

401(k) with company match

Flexible time off

Tuition reimbursement

Travel reimbursement

Job summary

Valet Living, LLC is seeking a Client Success Manager (CSM) to serve as the primary contact for a large portfolio of multifamily clients, driving trust, retention, and long‑term value. You will partner with branch leadership, field teams, and internal partners to ensure a best‑in‑class experience, conduct onsite visits, manage relationships, and identify growth opportunities across your assigned region.

The role requires travel within the region, a customer‑centric mindset, and experience with

Qualifications

• 5+ years in B2B account management, client success, service delivery, or project management roles.
• Relationship builder with onsite/executive stakeholders.
• Highly organized with strong time management in a fast-paced, high-volume setting.
• Service-minded with a solid grasp of service delivery and issue resolution.
• Proficient with CRM and work order platforms; Salesforce preferred.

Responsibilities

• Serve as the primary point of contact and overall account lead for assigned clients.
• Build and maintain strong, long-term relationships with onsite decision-makers.
• Manage a large client portfolio that may include up to 100 multifamily communities.
• Conduct regular onsite visits, bi-weekly calls, and ongoing email communication.
• Track client interactions, activity, and outcomes in CRM systems.
• Achieve defined client success KPIs including retention and revenue penetration.

Skills

Client relationship management

B2B account management

CRM (Salesforce)

Problem solving

Communication

Spanish language (benefit)

Education

Bachelor's degree

Tools

Salesforce

Work order management systems

Job description

Valet Living, LLC is seeking a Client Success Manager (CSM) to serve as the primary contact for a large portfolio of multifamily clients, driving trust, retention, and long‑term value. You will partner with branch leadership, field teams, and internal partners to ensure a best‑in‑class experience, conduct onsite visits, manage relationships, and identify growth opportunities across your assigned region.

The role requires travel within the region, a customer‑centric mindset, and experience with