Field-Based Care Navigator

UnitedHealthcare; Charlottesville (VA); Hybrid; USD 33,000 - 59,000; Full time

Job summary

UnitedHealthcare is seeking a Field Care Coordinator to assess and plan for a defined group of enrollees, coordinating with the interdisciplinary team to deliver comprehensive, cost-effective care. This field-based role travels to enrollees' homes, facilities, and community locations, with potential remote work for eligible candidates.

You will engage members, develop person-centered plans, educate on self-management, and support care transitions while advocating for members and families.

Qualifications

• Bachelor's degree in Social Work or Human Services (or related field).
• 3+ years of experience in care coordination, behavioral health, or healthcare settings.
• 3+ years of experience with medically complex patients including elderly or disabled and communication barriers.
• 1+ years of MS Office experience (Word, Excel, Outlook).
• Valid driver's license and ability to travel within the territory.

Responsibilities

• Engage members face-to-face and/or telephonically to complete a comprehensive needs assessment including medical, behavioral, functional, cultural, and socioeconomic needs.
• Develop and implement person-centered care plans addressing chronic conditions, health promotion, and social determinants of health.
• Partner with internal care team, providers, and community resources to implement the care plan.
• Provide education and coaching to support member self-management of care needs and lifestyle changes.
• Support proactive discharge planning and manage care transitions after ER, inpatient, or SNF.
• Advocate for members and families to ensure needs and choices are represented.

Skills

Care coordination

Behavioral health

Healthcare environment

MS Office

Travel

Driver's license

Education

Bachelor's degree in Social Work or Human Services (or related field)

Job description

UnitedHealthcare is seeking a Field Care Coordinator to assess and plan for a defined group of enrollees, coordinating with the interdisciplinary team to deliver comprehensive, cost-effective care. This field-based role travels to enrollees' homes, facilities, and community locations, with potential remote work for eligible candidates.

You will engage members, develop person-centered plans, educate on self-management, and support care transitions while advocating for members and families.