Field-Based Care Coordination Specialist

Central Ohio Area Agency on Aging; Columbus (OH); On-site; USD 54,000 - 62,000; Full time

Job summary

Central Ohio Area Agency on Aging seeks a Member Support Coordinator in Columbus to perform assessments, home visits, and follow-up calls, collecting information in the field and reporting to a licensed Care Coordinator who retains clinical authority.

This role requires a 4-year degree, 2 years of human services experience, and a valid driver’s license; it is day shift with potential telework after training.

Qualifications

• Bachelor's degree required in Social Work, Human Services, Psychology, Sociology, Gerontology, Public Health, Healthcare Administration, or related field.
• 2 years of experience in a human services, healthcare, or community based support role.
• Valid driver's license with reliable transportation and proof of insurance.

Responsibilities

• Conduct in home visits and event based visits as assigned.
• Complete assigned components of comprehensive assessments and provide results to the licensed Care Coordinator.
• Observe and document client status and home environment; report observations to the Care Coordinator.
• Conduct and track check-in calls and follow up contacts per contract schedule and relay updates.
• Assist in coordinating logistics for services already authorized, such as transportation and meal deliveries.
• Identify and escalate any signs of changing condition or crisis to staff.
• Help clients understand scheduled services and direct questions to the Care Coordinator.
• Maintain accurate and timely documentation of visits and observations.
• Participate in team meetings, training, and professional development opportunities.

Skills

Familiarity with functional assessment

Medicare/Medicaid knowledge

Observation and active listening

Documentation skills

Time management

Electronic health records

Cultural competency

Knowledge of community resources

Education

Bachelor's degree in Social Work or related field

Tools

EHR systems

Job description

Central Ohio Area Agency on Aging seeks a Member Support Coordinator in Columbus to perform assessments, home visits, and follow-up calls, collecting information in the field and reporting to a licensed Care Coordinator who retains clinical authority.

This role requires a 4-year degree, 2 years of human services experience, and a valid driver’s license; it is day shift with potential telework after training.