Member Support Coordinator (MyCare)

COAAA; Columbus (OH); On-site; USD 30,000 - 42,000; Full time

Job summary

COAAA is seeking a Member Support Coordinator in Columbus, OH to support the Care Coordinator by completing assessments, home visits, and follow-up communications for participants in care coordination programs.

The role includes gathering information, documenting findings, and reporting to a licensed Care Coordinator who retains clinical authority over cases and care plans.

Qualifications

• Bachelor's degree or higher in a related field is required.
• 2 years of experience in human services, healthcare, or community-based support roles.
• Valid driver's license with reliable transportation and proof of insurance.

Responsibilities

• Conduct in-home visits and event-based visits as assigned.
• Complete components of comprehensive assessments and provide results to the licensed Care Coordinator for review.
• Observe and document client status, home environment, and stated needs; report observations to the Care Coordinator.
• Conduct check-in calls and follow-up contacts per contract schedule and relay updates to the Care Coordinator.
• Assist in coordinating logistics for services already authorized, including transportation and home care visits.
• Identify and escalate any signs of changing condition, safety risk, or crisis to clinical staff.
• Explain services and provide communication methods for Program Support; route eligibility or care questions to the Care Coordinator.
• Maintain accurate and timely documentation of visits, calls, and observations per requirements.
• Participate in team meetings, training, and professional development.

Skills

Assessment skills

Medicare/Medicaid knowledge

Observation skills

Documentation accuracy

Client communication

Time management

Education

Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Gerontology, Public Health, Healthcare Administration, or related field

Tools

Electronic health records (EHR)

Job description

Job DetailsJob Location: Columbus, OH 43207-4012Position Type: Full TimeEducation Level: 4 Year DegreeSalary Range: $26.00 HourlyJob Shift: DayMember Support Coordinator

Pay Grade: G5

Non-Exempt

Unclassified

Effective Date: 08/10/2026

Department: MyCare

Reports To:Clinical Supervisor

Job Summary

The Member Support Coordinator supports the Care Coordinator role bycompleting assessment tasks, home visits, follow-up calls, and documentation for individuals enrolled in care coordination programs. This role gathers information and observations in the field and reports findings to the assigned licensed Care Coordinator, whoretainsfull clinical authority over the case, including all care plan decisions, service level determinations, and crisis response.

Primary Responsibilities

• Conduct in home visits and event based visits as assigned.
• Complete assigned components of comprehensive assessments (e.g., gathering information on physical, social, and environmental status) and provide results to the licensed Care Coordinator for review and interpretation.
• Observe and document client status, home environment, and stated needs; report observations to the assigned Care Coordinator.
• Conduct and track check-in calls and follow up contacts per contract schedule and relay client updates, concerns, or requests back to the Care Coordinator.
• Assistin coordinatinglogisticsfor services already authorized, such as scheduling transportation, confirming home care visits, or following up on meal deliveries.
• Identifyandimmediatelyescalate any signs of changing condition, safety risk, or crisis to the licensed Care Coordinator or on-call clinical staff.
• Help clients and families understand scheduled services, next steps, and provide communication methods for Program Support. Will direct all eligibility, benefits, or care related questions to the licensed Care Coordinator.
• Maintainaccurate andtimelydocumentation of visits, calls, and observationsin accordance withagency and regulatory requirements.
• Participate in team meetings, training, and professional development opportunities.

Qualifications

Minimum Requirements:

• Bachelor's degree in Social Work, Human Services, Psychology, Sociology, Gerontology, Public Health, Healthcare Administration, or a related field.
• 2 years of experience in a human services, healthcare, or community based support role.
• Valid driver's license with reliable transportation and proof of insurance.

Preferred Requirements

• Experience working independently in community settings, within defined protocols.
• 3 years of experience supporting older adults or individuals with disabilities.
• Experience in a Medicaid waiver, managed care, or long term services and supports environment.

Skills

• Familiarity with functional assessment tools.
• General knowledge of Medicare, Medicaid, and community based service systems.
• Strong observation and active listening skills.
• Ability to follow structured protocols and recognize when a situation falls outside the scope of this role.
• Clear,accuratewritten documentation.
• Reliable time management across a field/office schedule.
• Proficiencywith electronic health records and documentation systems.
• Cultural competency and empathy in client interactions.
• Knowledge of community resources available to older adults and individuals with disabilities.
• Passionate about working with older adults and those with disabilities.

Working Conditions

• Member Support Coordinators fluctuate between out in the field conducting home visits and in a traditional office setting to complete the documentation and care plan follow ups.
• Desks will be assigned to new staff during the training period. Some programs may require desk sharing, docking, or telework after training.
• Up to 24-hours of weekly telework may be available following the initial training period with supervisorapproval.
• Staff must use personalvehicles.

Reasonable Accommodation Statement

COAAA is committed to providing equal employment opportunities to all individuals, including those with disabilities. In accordance with the Americans with Disabilities Act (ADA), we will provide reasonable accommodations to qualified individuals with disabilities to enable them to perform the essential functions of the position. If you require an accommodation during the application or employment process, please [e-mail].

Equal Employment Opportunity Employer

COAAA empowers staff to reach their full potential in an environment that embraces each person’s skills and unique experiences in order to provide the best quality customer service possible. We are a compassionate, community minded team that aspires to provide excellence in service to our neighborhoods.