Waiver Service Coordinator-2026

Direction Home Akron Canton Area Agency on Aging & Disabilities; Green (OH); On-site; USD 57,900 - 70,300; Full time

Job summary

Direction Home Akron Canton Area Agency on Aging & Disabilities is seeking a full-time Waiver Service Coordination professional in Ohio. The role coordinates MyCare Ohio HCBS Waiver services for nursing facility level of care members, ensuring person-centered, high-quality support per state requirements.

Responsibilities include initial and ongoing assessments, Waiver Service Plan development, advocacy for consumers, coordination with Care Coordinators and health plans, and timely documentation

Qualifications

• Registered Nurse or Licensed Social Worker licensed in Ohio.
• Licensed Practical Nurse or approved Social Work Trainee registration in Ohio.
• Bachelor's degree related to elderly/disabled populations with one year of experience as per OAC 174-43-05.
• At least one year of experience with persons with disabilities/LTSS.

Responsibilities

• Provides waiver service coordination for MyCare Ohio enrollees (Waiver Service Coordination delegation).
• Conduct initial and ongoing Waiver Service Needs Assessments using ODM tools to determine needs and options.
• Complete home visits and phone contacts to ensure health, safety and satisfaction; educate members.
• Create initial and annual Waiver Service Plans within 4 days of assessment.
• Collaborate with the Dept. of Job and Family Services to maintain Medicaid eligibility.
• Provide education and support to consumers and caregivers.
• Complete required documentation within 3 business days of activity.
• Develop and maintain Waiver Service Plans with disaster backup and scope of services.
• Advocate for consumers/caregivers and secure appropriate services.
• Coordinate closely with the Care Coordinator for care coordination.
• Provide crisis intervention and coordinate with health plans for HSAPs.
• Disenroll ineligible consumers from the program.
• Respond to questions, problems, or complaints from members and providers; apply professional standards.

Skills

Nursing licensure Ohio

Social Work licensure Ohio

Care coordination

LTSS knowledge

Education

Bachelor of Arts or Science degree in a field related to working with elderly and disabled populations

Job description

Job Details

Job Location: GREEN - UNIONTOWN, OH 44685

Position Type: Full Time

Salary Range: $57,900.00 - $70,300.00 Salary/year

Function(s): Provides delegated Waiver Service Coordination for MyCare Ohio HCBS Waiver members at Nursing Facility level of care, ensuring person-centered, high-quality support in alignment with agency values and state requirements.

Job Responsibilities

• Provides waiver service coordination for managed care enrollees in the MyCare Ohio program (Waiver Service Coordination delegation)
• Conduct initial and ongoing Waiver Service Needs Assessments using ODM approved tools to determine ongoing program eligibility, care needs, and service options
• Complete home visits and phone contacts according to assigned tier to ensure health, safety, service satisfaction and provide education to members
• Complete initial and annual Waiver Service Plan (WSP) within 4 days of assessment, using standardized tools for personal care authorizations
• Collaborate with the Department of Job and Family Service to establish and/or maintain Medicaid eligibility
• Provide education and support to consumers and their caregivers
• Complete all required documentation, within 3 business days of the activity
• Develop, implement and maintain the Waiver Service Plan within 4 calendar days following receipt of the request for Waiver Services for all members. The Waiver Service Plan must include disaster preparedness/back up plans and scope of service to address a member’s unstable conditions
• Advocate on behalf of consumer and/or caregiver/family and assist individuals in securing appropriate services and care settings
• Collaborate closely with the Care Coordinator to ensure coordination of care
• Provide crisis intervention, collaborate with the health plans to complete actions related to critical/reportable incidents, and in developing health and safety action plans (HSAPs)
• Disenroll all ineligible consumers from the program
• Respond to questions, problems, or complaints from members, providers, and advocates. Apply judgments and perform clinical practice based upon education, experience and professional practice standards

Qualifications Required

• Registered Nurse in the State of Ohio or Licensed Social Worker in the State of Ohio; or
• Licensed Practical Nurse in the State of Ohio or approved Social Work Trainee registration; or
• Bachelor of Arts or Science degree in a field related to working with elderly and disabled populations and one year of experience per OAC 174-43-05 (B)(2)(d).; And
• At least one year of experience working with persons with disabilities/chronic conditions and LTSS

Preferred

• Previous Care Management experience
• One year of experience in home care, geriatrics, behavioral health, or long-term care.
• Knowledge of chronic disease management