Field-Based Area Manager - Multi-Unit Operations

MOHR Talent; Worcester (MA); On-site; USD 75,000 - 105,000; Full time

Job summary

MOHR Talent is seeking an Area Manager to oversee a group of high-volume service locations within an assigned market in Massachusetts. This is not a desk-based role; you’ll spend the majority of time in the field, coaching Store Managers and driving operational results.

Ideal candidates bring multi-unit leadership experience across automotive service or other high-volume environments, with strong P&L, staffing, and customer-experience focus; willingness to travel between locations and lead by

Qualifications

• 5+ years of progressive operations leadership experience.
• Multi-unit management experience strongly preferred.
• Proven experience leading and developing managers across multiple locations.
• Strong understanding of P&L management, labor management, operational KPIs, and profitability.
• Demonstrated ability to improve business performance and turn operational data into actionable plans.
• Strong coaching, leadership, communication, and performance-management skills.
• Experience recruiting, developing, and retaining strong teams.
• Strong organizational and problem-solving abilities.
• Comfortable working in a fast-paced, customer-facing environment.
• Willing and able to travel frequently between assigned locations.
• Valid driver's license and reliable transportation.
• Flexibility to work occasional evenings or weekends based on business needs.

Responsibilities

• Lead and provide operational oversight for multiple service-center locations.
• Coach, develop, and hold Store Managers accountable for business and people performance.
• Conduct regular store visits to evaluate operations and identify opportunities for improvement.
• Drive sales growth, profitability, labor productivity, customer satisfaction, and operational execution.
• Review store-level P&Ls, KPIs, labor results, staffing levels, and other performance metrics.
• Develop action plans to improve underperforming locations and ensure consistent follow-through.
• Recruit, retain, and develop high-performing Store Managers and leadership teams.
• Identify high-potential employees and build a strong pipeline of future leaders.
• Ensure stores are appropriately staffed to support customer demand and business goals.
• Maintain high standards for store appearance, cleanliness, equipment, inventory, and operational readiness.
• Champion a fast, friendly, professional, and consistent customer experience.
• Coach teams on customer engagement, service recovery, and ethical sales practices.
• Manage labor and controllable expenses while protecting service levels and profitability.
• Ensure proper inventory controls, cash-handling procedures, and loss-prevention practices.
• Maintain strong safety standards and ensure compliance with company, OSHA, environmental, and regulatory requirements.
• Partner with HR and other support teams on staffing, employee relations, training, facilities, and operational initiatives.
• Communicate business performance, staffing needs, risks, and opportunities to senior operations leadership.
• Help Store Managers successfully implement new programs, processes, and company initiatives.

Skills

Multi-unit leadership

P&L management

Manager development

Coaching & communication

Travel readiness

Driver's license

Job description

MOHR Talent is seeking an Area Manager to oversee a group of high-volume service locations within an assigned market in Massachusetts. This is not a desk-based role; you’ll spend the majority of time in the field, coaching Store Managers and driving operational results.

Ideal candidates bring multi-unit leadership experience across automotive service or other high-volume environments, with strong P&L, staffing, and customer-experience focus; willingness to travel between locations and lead by