Field AV Installation & Onsite Support Pro

Planar Systems; United States; À distance; USD 48 000 - 64 000; Plein temps

Résumé du poste

Planar Systems is seeking a Field Installation Technician to perform on-site installation, maintenance, and support for Planar hardware and software products. You will collaborate with Engineering and Technical Support to resolve issues and ensure smooth customer deployments.

The role involves traveling to customer sites, providing setup and teardown for demos, and delivering on-site training to integrators. Strong communication, problem-solving, and documentation skills are essential.

Qualifications

• Associates degree or equivalent in a technical field.
• 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company.
• Excellent interpersonal, telephone, customer service, time management, and decision-making skills.
• Ability to communicate effectively in writing to provide documentation on completed installations.
• Ability to travel extensively and work overtime as needed.

Responsabilités

• Install displays, mounting hardware, A/V equipment at customer locations.
• Maintain and service installed products at customer locations.
• Provide installation, setup and teardown for demos and trade shows.
• Report and escalate product issues and resolutions to appropriate personnel.
• Collaborate with Technical Support and Engineering to resolve complex issues.
• Provide on-site training and certification to integrators as appropriate.
• Provide accurate notes and documentation on completed projects.
• Support the Tech Support/Helpdesk with customer inquiries via phone and email.

Connaissances

Interpersonal skills

Communication skills

Time management

Decision making

Documentation

Independence

Hand tools

Visio reading

CAD drawing reading

Formation

Associate degree or equivalent

Outils

Visio

CAD

AMX

Creston

Microsoft Office

Description du poste

Planar Systems is seeking a Field Installation Technician to perform on-site installation, maintenance, and support for Planar hardware and software products. You will collaborate with Engineering and Technical Support to resolve issues and ensure smooth customer deployments.

The role involves traveling to customer sites, providing setup and teardown for demos, and delivering on-site training to integrators. Strong communication, problem-solving, and documentation skills are essential.