Field Installation Technician - Northeast

Planar; Boston (MA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

75% employer-paid medical for employee

100% employer-paid dental and vision

401k Match with immediate vesting

15 days paid PTO annually

Job summary

A technology solutions provider is looking for a Field Installation Technician to perform A/V equipment installations and provide service support. The role requires 2-4 years of experience in a technical role, strong communication skills, and the ability to work independently. Benefits include comprehensive medical coverage, paid time off, and a 401k match. Candidates should be comfortable with physical work and have a valid driver's license.

Qualifications

• 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company.
• Basic understanding of electronics and connectivity concepts.
• Ability to read Visio and/or CAD drawings.

Responsibilities

• Install and service displays and A/V equipment at customer locations.
• Train integrators on site when appropriate.
• Provide documentation on completed installations.

Skills

Excellent interpersonal skills

Customer service skills

Time management

Decision-making skills

Ability to communicate effectively

Education

Associates degree in a technical field

Tools

Microsoft Office Suite

Job description

Overview

Field Installation Technician - Northeast. The Field Installation Technician will be responsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
• Maintain and service installed products at customer locations
• Provide installation, setup and teardown of product for demos and trade shows
• Report and escalate product issues and resolution to appropriate personnel
• Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
• Provide training and certification to integrators on site when appropriate conditions apply
• Provide accurate notes and documentation on completed projects
• Provide backup support to the Tech Support/Helpdesk to provide answers to customers\' technical requests via phone and email
• Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
• Ability to maintain acceptable standards of office conduct
• Ability to come to work demonstrating timely and regular attendance
• Ability to handle stress effectively
• Ability to learn on the job in a fast-paced environment

Who You'll Work With

• External Customers
• Engineering Team
• Technical Support Team

Requirements

What You'll Need

• Excellent interpersonal, telephone, customer service, time management, and decision-making skills
• Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
• Ability to communicate effectively in writing to provide documentation on completed installations
• Understanding of order process, escalation process, and ability to provide feedback to Project Manager
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments
• Ability to work unsupervised while remaining efficient and productive
• Comfortable using standard hand tools
• Basic understanding of electronics, connectivity concepts
• General knowledge of HVAC and Power requirements
• Knowledge of various A/V cables including HDMI and CAT 6
• Understanding of wiring schematics, measurements and system drawings
• Must be able to read Visio and/or CAD drawings
• Ability to create Visio or CAD line drawings is desirable
• 3rd party Control knowledge (Creston, AMX etc) is desirable
• System integration experience is desirable
• Government Clearance desirable
• Comfortable working on a ladder for extended periods of time
• Ability to use Microsoft Office Suite
• Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
• Mental ability to conduct ongoing interpersonal interactions, analyze and solve problems
• Ability to actively participate in team development and team-oriented processes
• Physical ability to use computer hardware/software

What You'll Need To Bring

• Associates degree or equivalent in a technical field
• 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company

Other Requirements

• General M-F with occasional weekend activity; hours are dependent upon the project and site access and may extend beyond the normal workday
• Position requires heavy lifting
• Ability to travel extensively and work substantial overtime
• Scheduling flexibility based on business needs
• Working with others in a team setting
• Valid driver\'s license and use of a personal vehicle with proper insurance

Benefits

• All benefits start on first day of employment
• 75% employer-paid medical for employee; family coverage also included
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term and short-term disability, and life insurance
• 401k Match, 5% contribution -> 4% match; 100% vested immediately
• 10 paid holidays
• Starting at 15 days paid PTO (sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

EEOC Statement

Planar is an equal opportunity employer. We believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is expressed in our zero-tolerance policy for discrimination and harassment of any kind. We hire based on qualifications, merit, and current business needs, while extending to all aspects of our operations. We are committed to remaining a drug-free workplace.

Note: This description does not include other roles listed in the original document.