Field Installation Technician - New York City/Boston, MA

Planar Systems, Inc.; Massachusetts; On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

75% employer-paid medical

100% employer-paid dental and vision

401k Match

15 days paid PTO

Flexible Spending Account (FSA)

Job summary

A leading technology firm in Massachusetts is seeking a Field Installation Technician. This role involves performing field service, including installations and support for A/V hardware and software products. Responsibilities include installing displays and providing training to integrators. The ideal candidate should have an technical associate degree and several years of related experience. Competitive benefits include employer-paid medical and dental, paid holidays, and a flexible spending account.

Qualifications

• 2 to 4 years of professional work experience in a technical role, preferably in an A/V company.
• Ability to read Visio and CAD drawings is desired.
• Must have a valid driver's license and personal vehicle with insurance.

Responsibilities

• Install displays and A/V equipment at customer locations.
• Provide training and certification to integrators on site.
• Communicate end-user feedback and issues.

Skills

Excellent interpersonal skills

Customer service skills

Time management

Decision-making skills

Basic understanding of electronics

General knowledge of HVAC

System integration experience

Ability to use Microsoft Office Suite

Comfortable using standard hand tools

Education

Associates degree in a technical field

Job description

The Field Installation Technician will beresponsible for performing field service, including installation and onsite service support, on Planar hardware and software products. This includes installation, troubleshooting and repair for customer installations of Planar hardware and software products. Works collaboratively with engineers to obtain technical skills and feedback in order to resolve field product issues.

What You'll Do:

• Install displays, mounting hardware, A/V equipment, and interconnectivity equipment at customer locations independently or with a team
• Maintain and service installed products at customer locations
• Provide installation, setup and teardown of product for demos and trade shows
• Reportand escalated product issues and resolution to appropriate personnel
• Work with Technical Support and Engineering teams to resolve issues when standard troubleshooting and replacement of hardware does not fix the problem
• Provide training and certification to integrators on site when appropriate conditions apply.
• Provide accurate notes and documentation on completed projects
• Provide backup support to the Tech Support/Helpdesk to provide answers to customers' technical requests via phone and email
• Communicate end-user feedback and issues to appropriate personnel, and proactively propose solutions or appropriate actions
• Ability to maintain acceptable standards of office conduct
• Ability to come to work demonstrating timely and regular attendance
• Ability to handle stress effectively
• Ability to learn on the job in a fast-paced environment

Who You'll Work With:

• External Customers
• Engineering Team
• Technical Support Team

What You'll Need:

• Excellent interpersonal, telephone, customer service, time management, and decision-making skills essential
• Excellent written and oral communication skills and demonstrated ability to communicate appropriate information to customers and team members in a professional manner
• Ability to communicate effectively in writing to provide documentation on completed installations
• Understanding of order process, escalation process, and ability to provide feedback to Project Manager
• Ability to effectively maintain professional appearance and demeanor in a variety of work environments
• Ability to work unsupervised while remaining efficient and productive, completing work in an exceptional manner
• Comfortable using standard hand tools
• Basic understanding of electronics, connectivity concepts
• General knowledge of HVAC and Power requirements
• Knowledge of various A/V cables including but not limited to HDMI and CAT 6
• Understanding of wiring schematics, measurements and system drawings.
• Must be able to read Visio and / or CAD drawings
• Ability to create Visio or CAD line drawings is desired
• 3rd party Control knowledge (Creston, AMX etc) is desired
• System integration experience is desired
• Government Clearance desired
• Comfortable working on a ladder for extended periods of time
• Ability to use Microsoft Office Suite
• Knowledge of the order process, escalation process, and providing project feedback to the Product Management team
• Mental ability to conduct on-going interpersonal interactions, analyze and solve problems essential
• Ability to actively participate in team development and team-oriented processes.
• Physical ability to use computer hardware/software required.

What You'll Need To Bring:

• Associates degree or equivalent in a technical field
• 2 to 4+ years of professional work experience in a technical role, preferably in an A/V company

Other Requirements:

This position requires the incumbent to work in an environment where there may regular exposure to the following:

• GeneralM-F with occasional weekend activity, hours are dependent upon the project and site access and often extend beyond the normal workday
• Position requires heavy lifting
• Ability to travel extensively and work substantial overtime
• Scheduling flexibility based on business needs
• Working with others in a team setting
• Valid drivers license and use of a personal vehicle with proper insurance

All benefits start on first day of employment!

• 75% employer-paid medical for employee. Family coverage also included.
• 100% employer paid dental, and vision for employee and dependents
• 100% employer paid long-term, short-term disability, and life insurance policy
• 401k Match, if you’re contributing 5% we match 4%. 100% vested immediately.
• 10 paid holidays
• Starting at 15 days paid PTO (inclusive of sick and vacation time) annually
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)

EEOC Statement:

Planar is an equal opportunity employer, we believe in fostering a culture of equality, diversity, and inclusivity. Our commitment to this goal is clearly expressed in our zero-tolerance policy for discrimination and harassment of any kind, including on the basis of race, color, sex, age, religion, sexual orientation, national origin, disability, genetic information, pregnancy, protected veteran status or any other characteristic protected by applicable federal, state, or local laws. Our hiring practices ensure that decisions are based solely on qualifications, merit, and current business needs, while extending to all aspects of our operations - from recruitment and promotion to layoff and recall, to leave of absence, compensation, benefits, and training.We are committed to remaining a drug free workplace