Field Auto Damage Claims Adjuster — Company Car

Progressive; Sierra Vista (AZ); On-site; USD 67,000 - 82,000; Full time

Benefits offered by this job

401(k) with company match

Medical, dental & vision

Paid time off

Wellness program

Tuition assistance

Job summary

Progressive is seeking a field auto damage claims adjuster to act as the primary contact for customers, directing and deciding the repair process from start to finish. You will independently manage your inventory, negotiate with body shops, and assess liability within your assigned territory.

The role requires leadership, attention to detail, and a passion for outstanding customer service. A company car is provided and travel within the region is expected.

Qualifications

• Four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree and a minimum of three years relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree and a minimum of one year appraisal/estimatics or insurance experience.
• Valid driver’s license, auto insurance, and compliance with Progressive’s driving standards and/or policies.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

Associate's degree + 3 years experience

Bachelor's degree + 1 year experience

4+ years relevant work experience + 1 year appraisal/estimatics or insurance

Job description

Progressive is seeking a field auto damage claims adjuster to act as the primary contact for customers, directing and deciding the repair process from start to finish. You will independently manage your inventory, negotiate with body shops, and assess liability within your assigned territory.

The role requires leadership, attention to detail, and a passion for outstanding customer service. A company car is provided and travel within the region is expected.