Field Auto Damage Claims Adjuster

Progressive; Carlsbad (NM); On-site; USD 67,000 - 82,000; Full time

Job summary

Progressive is seeking an auto damage claims adjuster to serve as the main point of contact for customers, guiding the repair process from start to finish. You will manage your own claims inventory, coordinate with body shops, and negotiate repair pricing while assessing liability.

The role is field-based in Carlsbad, New Mexico, with a company car and regular travel within the area. You may report to an office occasionally and must meet Progressive's standards and applicable laws.

Qualifications

• Minimum of four years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Associate's degree and three years of relevant work experience with one year appraisal/estimatics or insurance experience.
• Bachelor's degree with one year appraisal/estimatics or insurance experience.

Responsibilities

• Complete vehicle inspections, write estimates, determine total loss evaluations, and set clear expectations and timelines.
• Negotiate repair process with body shops.
• Document information related to the claim and make decisions consistent with claims standards and local laws.
• Evaluate and handle claim payments and resolution of claims without payments.
• Review and determine validity of any supplement requests.

Skills

Leadership

Conflict management

Attention to detail

Customer service

Education

4+ years experience with appraisal/estimatics or insurance

Associate's degree + 3 years relevant experience with appraisal/estimatics or insurance

Bachelor's degree + 1 year appraisal/estimatics or insurance

Job description

Progressive is seeking an auto damage claims adjuster to serve as the main point of contact for customers, guiding the repair process from start to finish. You will manage your own claims inventory, coordinate with body shops, and negotiate repair pricing while assessing liability.

The role is field-based in Carlsbad, New Mexico, with a company car and regular travel within the area. You may report to an office occasionally and must meet Progressive's standards and applicable laws.